Job Description
Job Description
Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.
KaylaTek is seeking a Operations Watch Technician to day shift at Joint Base Andrews, MD who will be responsible for for monitoring the Air Force National Capital Region network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools.
JOB SUMMARY: The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.
CERTIFICATIONS REQUIRED: CompTIA Security+ CE or IAT Level II equivalent
SECURITY CLEARANCE: Currently possess an active Secret clearance
We are seeking a highly attentive and skilled Operations Watch Specialist to join our dedicated team responsible for 24/7 network monitoring and incident management. This role requires a strong understanding of network and server technologies,proficiency with monitoring tools like SolarWinds and SCOM, and the ability to quickly assess and escalate incidents effectively. The ideal candidate possesses excellent communication skills and a keen eye for detail to ensure the smooth operation of our network infrastructure.
PRIMARY RESPONSIBILITIES:
- The Operations Watch Technician is a critical role within the Cyber Support Center (CySC), responsible for monitoring the Air Force National Capital Region network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools
- Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues.
- Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or Service Now tickets for enterprise-level incidents.
- Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions.
- Maintain detailed records of network events, actions taken, and communication related to incidents.
- Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues.
- Contribute to the continuous improvement of monitoring processes and procedures.
- Stay up-to-date on the latest network technologies and monitoring best practices.
BASIC QUALIFICATIONS:
- Minimum / General Experience: 5 - 7 years of previous experience working in an operations center
- Minimum Education: A bachelor's degree.
Education and experience requirements may be substituted with:
1. A master's degree and 0 years of experience.
2. No degree with 6 years of intensive and progressive experience demonstrating the required proficiency levels related to task. - Active DOD Security Clearance - will be verified by FSO
- Current DoD 8570 baseline certification for IAT II (one of the following: GSEC, Security+CE , SCNP and SSCP certifications)
- Proven experience in network monitoring and incident management.
- Hands-on experience with System Center Operations Manager (SCOM) monitoring platforms.
- Hands-on experience with SolarWinds monitoring platforms.
- Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing.
- Familiarity with server technologies and operating systems (Windows/Linux).
- Experience with ticketing systems such as Remedy and ServiceNow.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment.
- Strong attention to detail and ability to prioritize tasks effectively.
- Strong technical background and a fundamental understanding of Windows Servers, networking, DHCP, subnetting, other IT disciplines
- Strong written and verbal communication skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
EQUAL OPPORTUNITY EMPLOYER
KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts background checks (criminal, education, prior employment and professional certifications/licensing) on all candidates post offer though PROScreening LLC.
The Air Force National Capital Regional (AFNCR) IT Services Contract also requires pre-employment drug testing and annual drug testing for all hires to work on contract with the Air Force. This is at no cost the candidate/employee