Job Description
Job Description
Network Support Technician
- Start ASAP - assignment projected to run 4-8 weeks with possible extension.
- The ideal candidate will bring deep expertise in desktop and network support, data center operations, remote troubleshooting, and customer service.
- This role is responsible for maintaining network and hardware functionality, resolving system and connectivity issues, and ensuring seamless IT operations across diverse environments.
Key Responsibilities:
Technical Support & Troubleshooting
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Provide hands-on support for PCs, laptops, printers, routers, and networking hardware.
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Diagnose and resolve OS, application, browser, and internet connectivity issues.
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Perform imaging and system deployments,
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Utilize tools like PowerShell, Splashtop, and ServiceNow to resolve support tickets and perform remote support tasks.
Network Configuration & Maintenance
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Set up, configure, and maintain switches, routers and wireless access points.
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Manage and monitor firewalls.
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Run and terminate network drops and perform onsite cable installation.
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Monitor network performance, identify bottlenecks, and implement optimizations.
Server & Infrastructure Management
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Assist with server installs, racking, and configurations (Windows Server, Exchange, SQL).
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Support virtualization environments (VMware).
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Maintain Active Directory and Azure AD services, including user/device administration.
Project & Client Support
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Participate in new IT deployments, rollouts, and infrastructure upgrades.
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Interface directly with clients in person and remotely, ensuring top-tier customer satisfaction.
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Provide training and clear technical instructions to end users.
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Document procedures, inventory, and service activities in appropriate platforms.
Qualifications
Education:
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Associate’s Degree in Computer Systems or related technical discipline (preferred).
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Additional certifications or training in networking, security, or systems administration is a plus.
Experience:
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3+ years of hands-on IT support experience, including help desk, field service, or network support roles.
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Proven experience supporting multi-site or enterprise-level environments.
Technical Skills:
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Proficiency in Windows 7/10/11, macOS, Microsoft 365, and various VPN clients.
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Experience with imaging tools (Altiris, SCCM), scripting (Bash, PowerShell), and ticketing systems (ServiceNow, Remedy).
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Familiarity with security monitoring tools (IBM Proventia, Arcsight, Snort).
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Understanding of VOIP (Polycom, Cisco Call Manager, Aheeva) and cloud services (OneDrive, SharePoint).
Soft Skills:
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Strong problem-solving abilities and analytical mindset.
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Excellent communication and interpersonal skills.
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Ability to work independently and manage time efficiently.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.