Marriott Chicago Midway - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Elevate your travel experience at Chicago Marriott Midway. Named a 2020 AAA Inspectors Best of Housekeeping hotel, our innovative hotel near Chicago Midway Airport offers sophisticated comforts and social opportunities. Recharge in our stylish guest rooms featuring pillow top mattresses and spacious workstations with ergonomic seating. Enjoy concierge lounge access in select rooms and suites. Start your day at our onsite Starbucks and enjoy satisfying meals at Copper Fox. Maintain your active lifestyle at our indoor pool and 24/7 fitness center. During your stay, enjoy easy access to attractions like Downtown Chicago, SeatGeek Stadium, and Brookfield Zoo. Our hotel also offers dynamic, stylish event spaces for your next business meeting or wedding. Simplify group travel with our free airport shuttle. Whether you're in town for business or pleasure, travel brilliantly at Chicago Marriott Midway.
Application deadline for Colorado positions: