E-commerce Systems Specialist
Job Description
Job Description
Division: HQ
Position: Ecommerce Systems Specialist
Reports To: Digital Marketing Manager
Employee Type: Full-time
Pay Range: $70K - $80K
Job Summary
Ace Industries is looking for an E-Commerce Systems Specialist to own our BigCommerce platform and serve as the primary technical resource for our marketing team. This is a hands-on role focused on keeping our ecommerce site accurate, our data clean, and our systems aligned — with room to grow into automation and more advanced systems work over time.
Essential Duties
Product, Pricing & Catalog
• Own the day-to-day management of the BigCommerce platform
• Maintain and update product, pricing, and catalog data — including bulk imports and data cleanup
• Manage product setup, organization, and catalog structure
• Ensure accuracy across product details, pricing, and availability
• Troubleshoot catalog issues and resolve discrepancies
NetSuite & Data Alignment
• Work closely with our NetSuite team to keep product, pricing, and inventory data in sync
• Identify and resolve discrepancies between BigCommerce and NetSuite
• Build and maintain reports and dashboards as needed
• Use Excel and basic SQL to investigate and clean data issues
• Support integration-related efforts as needed
Technical implementation & Marketing Support
• Serve as the go-to technical resource for the marketing team
• Implement site updates using HTML and CSS; configure and troubleshoot scripts as needed
• Manage third-party scripts, tracking tags, and apps (Google Tag Manager, etc.)
• Support landing pages, A/B tests, and campaign-related updates
• Manage and troubleshoot apps, integrations, and third-party tools
Process & Automation
• Take time to learn current workflows before recommending changes
• Identify manual processes and build more efficient alternatives
• Use automation tools (Zapier, Make, AI tools, etc.) to reduce repetitive work
• Help create more scalable ways to manage data and site updates as we grow
Who We're Looking For
You're the right fit if you:
• Are detail-oriented with strong instincts around data accuracy
• Are comfortable learning new systems and tools quickly
• Think in systems and look for ways to make things more efficient
• Can balance day-to-day execution with longer-term improvement
• Communicate clearly with both technical and non-technical teammates
• Take ownership of your work, but are open to guidance and collaboration
Qualifications & Experience
Required
• Bachelor’s degree in Information Systems, MIS, IT Management, Business Analytics, or a related field
• 1–3 years of experience in e-commerce, data, systems, or a similar technical/operational role
• Strong Excel skills -working with large datasets, organizing data, troubleshooting issues
• Solid understanding of how data flows between systems (ecommerce platform, ERP, and third-party tools)
• Comfortable with HTML, CSS, and basic JavaScript for implementing and troubleshooting website updates
• Able to configure and troubleshoot third-party scripts and tracking tags
• Exposure to APIs or integration concepts
Nice to Have
• Experience using SQL to query and investigate data (joins, filtering, identifying discrepancies)
• Experience with BigCommerce or a similar e-commerce platform
• Familiarity with NetSuite or another ERP system
• Experience with Google Tag Manager, GA4, Google Search Console, or similar tools
• Experience with Google Merchant Center and product feed management
• Experience working with large product catalogs or structured datasets
• Exposure to automation tools (Zapier, Make, etc.) or AI tools for workflow improvement
• Familiarity with debugging tools (browser dev tools, console logs, network requests)
• Basic understanding of SEO technical implementation
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Position Type/Expected Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position regularly requires long hours and weekend work.
Benefits
Standard benefits, including 401(k), PTO, health, dental, vision, life & disability insurance.
Company DescriptionAce Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.
Company Description
Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.