Tech Support - Helpdesk

Job Description

Job DescriptionWe're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation:

$45,000 - $55,000 yearly

Responsibilities:

• Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats
• Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise

Qualifications:

• Top-notch customer service skills and driven to make our business succeed
• Skilled in communication, time management, and organization
• Expert-level Microsoft Office skills
• High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus
• 2+ years experience in a professional IT setting

• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics when working with clients

About Company

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!