Job Description
Job DescriptionJob Summary
The Project Coordinator supports our Architecture & Design (A&D) and European Sales teams by managing projects to deliver exceptional customer experience.
This role plays a critical part in ensuring a seamless, high-quality customer experience by coordinating internal teams, vendors, and production partners.
Job Responsibilities
- Process sample requests and quote requests by confirming accuracy and entering information in operating system or web form application.
- Collaborate with estimating team as needed to confirm unique/complex requests.
- Review new orders from sales teams and customers to ensure information is complete and accurate.
- Answer customer questions; investigate as needed.
- Follow inquiries and requests from initial order through production to shipment.
- Monitor reports to ensure data entry accuracy and samples/orders are being processed timely.
- Enter new follow-up notes as needed and manage all assigned follow-up notes.
- Answering telephone and assisting caller or transfer to the appropriate party.
- Prepare samples and other items for daily parcel shipments.
- Schedule and print custom labels for application to completed Black River products.
- All other duties assigned.
Job Requirements
- Associate’s degree and/or a minimum of two years of customer service experience in an office environment.
- Ability to read and understand architectural/CAD floor plans, calculate product needs and answer design related questions.
- Strong attention to detail and excellent analytical skills
- A background in carpet manufacturing, architecture, or in an interior design office is a plus
Other Skills and Abilities
- Display strong communication skills –excellent grammar and interpersonal skills
- Demonstrate ability to analyze and appropriately handle complex and sometimes delicate situations with clients
- Must be able to work in a team environment, anticipate needs, and exceed customer expectations
Physical Requirements
- Ability to work with wool based products.
- Ability to easily move and lift up to 50 lbs.
- Ability to stand, walk, bend, twist, kneel, stoop, and reach overhead.
- Ability to see color and pass the Farnworth Munsell 100 Hue Test.
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