Customer Service Representative
Job Description
• Job Title: Customer Solutions Representative 1
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• Location (City & Office): Remote: must be local to Southern California (Irwindale, CA) for equipment pick up.
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• Contract Duration: 18 months contract
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• Pay Rate: $23.16/hr on W2.
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Day-to-Day Responsibilities/Workload
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• Review ESA applications to validate customer information, income eligibility and required supporting documents.
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• Identify discrepancies, request revisions when necessary, and report processing issues.
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• Ensure compliance with program policies, procedures, and service level agreements (SLAs).
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• Support workload management by processing high volumes of applications while maintaining accuracy, quality and safety standards.
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• Monitor queues and prioritize work to meet operational goals
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Required Skills/Attributes
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• Proficiency with Microsoft Office tools, including Outlook, Excel, Word, Teams, and Copilot.
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• Ability to follow detailed processes, procedures, job aids, and program requirements consistently.
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• Strong attention to detail with the ability to identify missing, incomplete, or conflicting information.
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• Ability to work independently in a remote environment with limited day-to-day direction.
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Desired Skills/Attributes
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• Strong attention to detail and ability to identify errors or missing information.
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• Experience reviewing documents, applications, or customer records.
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• Ability to learn program guidelines and business procedures.
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• Strong organizational, analytical, and problem-solving skills.
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• Ability to work independently in a fast-paced, production-focused environment.
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• Education Requirement: HS Diploma, some college preferred
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• Minimum Years of Experience: 2 years