Scientific Support Engineer
INTERNATIONAL CLOUD BUSINESS INC
Washington, DC, USA
6/14/2022
Technology
Full Time
Job Description
Job Description
Position Details
Client: Department of Health and Human Services
Location: Washington, District of Columbia (Onsite)
References: 3 professional references required
Role and Responsibilities:
- Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of NIMH lab research staff
- Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB’s Windows, Linux, and Mac system management tools.
- Familiarity with conference room AV equipment and infrastructure.
- Familiarity with virtualization platforms
- Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
- Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.
Qualifications:
- 4+ years of relevant, applicable professional experience
- Subject Matter Expert in Mac, Windows and Linux operating systems.
- Experience with managing customer expectations and delivering the highest quality customer service
- Experience in scientific computing end-user environment
- ServiceNow expertise for queue management and ticket fulfillment.
- Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment
- BS/MS/PhD degree from an accredited college with an Engineering or Applied Science major or equivalent
Company Descriptionhttps://www.icbinc.net/