Jr Help Desk Analyst 1 (Courtroom Technician)

Job Description

Job Description

Job title:Jr Help Desk Analyst 1 (Courtroom Technician)

Location: Augusta, ME (100 % onsite)

Duration: 6Months

Only Locals to Maine

Special Requirement:
This position requires frequent travel between court locations using a personal vehicle; mileage will be reimbursed. Regional and occasional statewide travels required. Off-hours emergency response may be needed.

Job Summary:

The Courtroom Technician (CT) provides frontline technical support for courtroom and Judicial Branch technology. This entry-level role supports desktops, laptops, audio/video systems, videoconferencing, and courtroom technology for judges, staff, and courtroom participants. The CT works independently after training, escalates issues as needed, and delivers high-quality customer service in high-pressure courtroom environments.

Key Responsibilities:

• Provide in-person and remote technical support in courtrooms and Judicial Branch facilities.
• Support and troubleshoot Tier 1 issues for desktops, laptops, printers, scanners, and peripherals.
• Set up, operate, and support audio/video equipment, document cameras, mixers, listening devices, and presentation software.
• Support and host remote video proceedings using platforms such as Zoom.
• Support VOIP desk phones, videoconferencing, and telecommunication systems.
• Install, repair, replace, and maintain hardware and software statewide.
• Support systems used for electronic court records.
• Assist with Help Desk Tier 1 tickets and escalate issues appropriately.
• Maintain hardware inventory (serial numbers, locations, users, status).
• Ensure secure and reliable operation of information systems.
• Assist in documenting procedures, drafting work orders, and coordinating with vendors and OIT.
• Support and participate in IT training for Judicial Branch employees.
• Work with multiple platforms including Windows, OSX, Google, Unix, Android, IOS, and related technologies.

Required /Desired Skills:

• Experience supporting videoconferencing and audio-visual equipment.
• Basic working knowledge of audio equipment.
• Experience diagnosing and resolving Tier 1 computer issues.
• Multi-platform support experience (Zoom, Windows, OSX, Google, Unix, Android, IOS).
• Strong communication, customer service, and interpersonal skills with the ability to explain technical issues in layman terms.
• Ability to work in high-stress environments and manage competing priorities.
• Strong problem-solving, time management, and organizational skills.
• Ability to learn, retain, and apply technical training.
• Knowledge of legacy, current, and emerging technologies.
• Valid drivers license required.