Senior Operations Manager - Transportation & Logistics
Job Description
Position: Senior Operations Manager – Transportation & Logistics
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Location: Hopewell Junction, New York
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Sites Supported: Swedesboro, NJ & Glen Burnie, MD
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Schedule: Mon–Fri, 8 AM–5 PM; flexibility for after-hours/overnight routes and occasional Saturdays
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Travel: ~50%, including overnight travel
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Overview:
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Seeking an experienced Senior Operations Manager to lead multi-site transportation operations supporting three major automotive customers across the Northeast.
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Key Responsibilities
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- Lead operations across 3 locations and manage 3 Operations Managers + large driver/dock workforce.
- Own safety, service, staffing, capacity, operational KPIs and customer satisfaction.
- Manage customer relationships, escalations and service recovery.
- Track and improve on-time delivery, scanning compliance and operational efficiency.
- Own P&L, budgets, forecasting, labor and transportation costs.
- Develop managers, improve driver engagement and build a culture of accountability.
- Drive root-cause analysis, corrective actions, standardization and continuous improvement.
- Partner with HR, Safety, Finance, Maintenance and IT to resolve operational issues.
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Requirements:
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- Significant experience in transportation/logistics, dedicated transportation, 3PL, LTL or contract logistics.
- Proven multi-site transportation leadership experience.
- Experience managing drivers/frontline teams and developing managers.
- Strong P&L, budgeting, forecasting and KPI management experience.
- Strong customer-facing, problem-solving and communication skills.
- Ability to influence across teams and drive sustainable improvements.
- 50% travel required.
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Preferred:
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- Automotive transportation/3PL, OEM or automotive parts logistics experience.
- Final-mile, LTL, time-critical or customer-site experience.
- Union environment, turnaround/stabilization or Lean Six Sigma experience.
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