Driver - Medical Equipment - URGENT HIRING!! (AO25)

Published: 6/14/2022

Job Description

Job Title: Medical Equipment Driver & Customer Service Technician
Location: Helena, MT (onsite)
Contract Duration: PERM
Work Hours: Monday through Friday, 8:00 AM to 5:00 PM

SCHEDULE & COVERAGE

Monday through Friday, 8:00 AM to 5:00 PM
Full-time position combining medical equipment delivery, patient education, and customer service
Coverage Area
Helena, Montana and surrounding communities
Some patients may be located up to 1.5 hours from the branch
Daily travel throughout the assigned territory
On Call Expectations
On call rotation approximately every other week

LOCATION REQUIREMENT

Candidates should reside within a reasonable commuting distance of Helena, Montana

VEHICLE REQUIREMENTS

Valid driver's license with a clean driving record required
Company vehicle provided

INTERVIEW PROCESS

Interview format determined by local leadership

ROLE REQUIREMENTS

Strong driving skills required
Excellent customer service skills
Basic computer proficiency required
Healthcare or DME experience preferred but not required

LOCATION DETAILS: WHY HELENA?
Helena combines the charm of Montana's capital city with incredible outdoor recreation and a welcoming community.

Surrounded by mountains, lakes, and year round outdoor activities
Affordable lifestyle with a strong sense of community
Excellent opportunities for hiking, fishing, hunting, skiing, and camping
Growing regional healthcare market serving communities across Central Montana
Ideal for candidates who enjoy both independence and the outdoors

OVERVIEW
This role combines customer service, logistics, medical equipment delivery, and patient education into one rewarding career. You'll become the face of Rotech by delivering essential medical equipment, educating patients on its safe use, and providing outstanding service both in the field and in the branch.

Deliver, set up, maintain, and retrieve home medical equipment, oxygen equipment, and supplies
Educate patients and caregivers on the safe operation, maintenance, and proper use of medical equipment
Complete delivery paperwork, work orders, manifests, route sheets, invoices, and patient documentation accurately
Coordinate deliveries with branch personnel to ensure timely patient service
Assist with patient intake, insurance verification, referrals, and customer service calls as needed
Prepare documentation for billing, sales representatives, and referral tracking
Respond professionally to walk in patients, caregivers, and referral sources
Maintain assigned company vehicle and equipment in a clean, safe, and professional condition
Report equipment hazards and product concerns in accordance with company policies
Participate in the on-call rotation to support patient needs after business hours

WHAT TO EXPECT

Stable Monday through Friday schedule
Company vehicle provided
Combination of driving, patient interaction, equipment delivery, and office support
Significant windshield time throughout Central Montana
Opportunity to make a meaningful impact on patients receiving care at home

QUALIFICATIONS

High school diploma or GED required
Valid driver's license with a clean driving record

Preferred

Healthcare or medical equipment experience
One year of customer service, delivery, or logistics experience
Medical terminology knowledge
Mechanical aptitude for troubleshooting equipment

SKILLS

Excellent customer service and communication skills
Strong organizational and time management abilities
Ability to multitask in a fast-paced environment
Basic computer proficiency
Ability to work independently and as part of a team
Professional and compassionate interaction with patients and caregivers

TECHNICAL REQUIREMENTS

Microsoft Outlook, Word, and Excel
Email and electronic documentation systems
Internet navigation and research
Standard office equipment including phones, printers, scanners, and tablets
Ability to safely load, unload, transport, and troubleshoot medical equipment

PHYSICAL REQUIREMENTS

Ability to lift and transport patient equipment weighing at least 65 pounds
Frequent standing, walking, bending, lifting, and driving throughout the workday
Close visual acuity for paperwork, tablets, and equipment
Regular exposure to patient environments and contagious pathogens
Must comply with Rotech's Respiratory Protection and N95 Mask Fit Testing Policy, including annual recertification

\nCompany Description

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.