Job Description
Job Descriptionoverview
Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.Key Responsibilities
Respond to all customer contacts (phone, email, voicemail) efficiently.
Troubleshoot various hardware and software-related issues.
Ask fact-finding questions to resolve customer issues.
Provide education to customers while assisting with their requests.
Document requests and issues in a ticketing system.
Maintain a positive attitude while providing excellent service.Schedule and Shift Details
Available for off-hours support on a rotating basis (On-Call).qualifications
required
Associate degree or higherHelp Desk Support (1+ years)Microsoft Windows (1+ years)Active Directory (1+ years)Citrix (1+ years)1+ years of experience in ANY of the following:Microsoft OfficeMicrosoft Azure