Job Description
Job DescriptionTitle: Field Service Engineer – USA (Nationwide)
Location: Nationwide (near a major airport)
Hire Type: Direct Hire
Salary: $80,000 per year + up to 10% bonus
Benefits: Premium medical & life insurance, 401(k), generous PTO, parental leave, training & development opportunities
Job Summary:As a Field Service Engineer, you’ll be the frontline expert ensuring equipment operates at peak efficiency. You’ll perform preventive maintenance, troubleshoot issues, and minimize downtime, directly impacting customer satisfaction and operational success. This position involves extensive travel (80–100%) and requires someone who thrives in dynamic environments.
Job Duties:
- Perform hands-on maintenance, troubleshooting, and repair of complex equipment.
- Plan, coordinate, and execute preventive maintenance activities to ensure optimal equipment performance.
- Analyze and resolve both mechanical and automation malfunctions, escalating issues when needed.
- Support production teams post-maintenance to restore systems to peak efficiency.
- Review system performance and implement approved operational improvements.
- Prepare detailed technical reports and documentation.
- Provide technical guidance and support for escalated claims, including root cause analysis.
- Travel nationwide to customer sites, including occasional emergency service calls.
Qualifications:
- Associate’s degree in Engineering (electrical or mechanical preferred).
- 3–5 years of technical/equipment/machinery experience in a service-based industry.
- Strong troubleshooting experience with both mechanical and automation systems.
- Knowledge of packaging lines, equipment manufacturing, or aseptic/food packaging is a plus.
- Fluent in English; bilingual (Spanish and/or German) preferred.
- Must reside near a major airport and be available for 80%+ travel (domestic & international).
- Excellent communication and customer service skills.
Compensation & Perks:
- Base Salary: $80,000/year
- Bonus: Up to 10% annually
- Overtime Pay: 25% for weekends, double time for Sundays & holidays
- Travel Support: Hourly pay, per diem, and expense coverage
- Work-Life Balance: Remote work prioritized when not on-site
- Growth: Career development programs, training, and mentorship
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.