Service Administrator - Automotive

Job Description

Job Title: Administrative Assistant

Location: WOODCLIFF LAKE, NJ 07677-7703

Duration: 8 months

Monday to Friday / Hybrid 3 onsite – 2 days remote (preference Tuesdays onsite) 8:30 am to 4:30 pm

Qualifications -

• After Sales experience 3-5 years of experience
• 4 + years of prior experience working with customers and providing exceptional experience.
• 2 + years retail automotive experience with working knowledge of automotive technologies in either sales or non-technical service departments.
• 4+ years in retail, or operations.

Education Requirement : Degree or equivalent experience and/or certification. Preference in Business

Responsibilities –

Responsible for executing administrative tasks that are currently handled across the Retention Team to enable the Retention Team to cover non-administrative tasks typically handled by the two associates that will be on extended leaves of absence. This will cover administrative tasks that support 4 topics. Lead Management, Value Service, Invisible Service, and Maintenance Plans. This includes creating PPT, distributing reports, managing/dealer inquiries in TEAM inbox and directing correct personnel, opening IT tickets for reporting issues that arise,. and recreating/creating offline excel reports.

Additional Skills:

• Outstanding communication skills.
• Adaptability and can-do entrepreneurial attitude.
• Analytical aptitude.
• Ability to develop relationships and work collaboratively.
• Problem solving skills are required.
• Business acumen and client focus is required.
• Customer oriented mindset.
• It is essential to possess well-developed verbal and written communication skills.
• Ability to collect data from multiple sources and consolidate.
• Ability to summarize information for multiple audiences across the organization.
• Strong multi-tasking skills.