Technical Support Specialist (SolarWinds)
Job Description
Job Description
Technical Support Specialist (SolarWinds)
Joint Base Andrews
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging business problems
- Self-directed professionals
- Hunger to continually learn and grow
PRIMARY RESPONSIBILITIES:
- Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues
- Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or ServiceNow tickets for enterprise-level incidents
- Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions
- Maintain detailed records of network events, actions taken, and communication related to incidents
- Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues
- Contribute to the continuous improvement of monitoring processes and procedures
- Stay up-to-date on the latest network technologies and monitoring best practices
REQUIREMENTS:
- Bachelor's degree required
- 5+ years of experience in a similar role
- Security+ certification
- Active Security clearance
- Proven experience in network monitoring and incident management
- Hands-on experience with SolarWinds and SCOM monitoring platforms
- Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing
- Familiarity with server technologies and operating systems (Windows/Linux)
- Experience with ticketing systems such as Remedy and ServiceNow
- Excellent analytical, problem-solving, and troubleshooting skill
- Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences
- Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment
- Strong attention to detail and ability to prioritize tasks effectively
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance