Job Description
Job Description
Senior Deskside Technician - New York, NY
Start Date - Friday 1/2/2026
Ongoing Assignment
- Holiday hours through January 2026 are Tues - Sat possibly 9-9.
- After January 2026 it will be M-F, 8 or 9 - 5pm.
- Ideally candidates can be flexible with their schedules.
Seeking a highly skilled Senior Deskside Technician to provide onsite technical support and operational oversight. This role is critical to ensuring the reliability, performance, and evolution of technology supporting retail operations, point-of-sale systems, and automated inventory solutions.
The Senior Deskside Technician will serve as the primary onsite technical expert, working closely with regional IT teams, local operations, and external vendors to support both day-to-day operations and project-based initiatives. This role requires strong technical depth, excellent communication skills, and the ability to operate independently in a fast-paced, customer-facing environment.
Schedule & Availability
- Onsite role – 5 days per week required
- Schedule may include weekends and evening shifts, including Tuesday–Saturday until 9:00 PM during the holiday season
- Occasional after-hours and weekend work required for project support and peak retail periods
Key Responsibilities
Technical Support & Service Delivery
- Provide hands-on onsite support for incidents, problems, and change requests
- Support Point of Sale (POS) systems and automated inventory technologies
- Partner with remote support teams and vendors to resolve complex technical issues
- Proactively follow up on incidents to ensure resolution within agreed SLAs
Infrastructure & Endpoint Management
- Manage delivery, deployment, and lifecycle support of infrastructure technologies, including:
-
- Cegid Point of Sale systems
- PCs, laptops, Macs, mobile devices (iOS & Android)
- Printers, telephones, and payment devices
- Fulfill and manage hardware requests, performing installations directly or coordinating with vendors
Automated Inventory Systems
- Provide technical support for Automated Vertical Lift Modules used in inventory management
- Perform routine system checks, monitoring, and reporting
Documentation & Process Improvement
- Develop detailed operational guides, work instructions, and technical documentation
- Identify gaps in processes and knowledge base articles and partner with IT and Operations to improve them
- Support training initiatives for new and existing employees in collaboration with retail excellence teams
Communication & Stakeholder Management
- Build and maintain strong working relationships with internal business units and external partners
- Communicate technical information clearly to both technical and non-technical stakeholders
- Deliver daily and weekly status reporting to internal clients
Required Qualifications
- 4–6+ years of experience in IT support and service delivery
- Strong experience with Windows 10/11, Apple iOS, and Microsoft 365
- Hands-on experience with Active Directory and endpoint/user management
- Experience using command line tools (e.g., PowerShell)
- Exposure to automated systems and technology-driven operational environments
- Excellent verbal and written communication skills with strong attention to detail
- Proven ability to multitask, prioritize, and manage time effectively
- Strong analytical and problem-solving skills
- Ability to approach technical challenges with a business-focused mindset
- Demonstrated ability to build technical credibility with users, peers, and engineers
Preferred Qualifications
- Bachelor’s degree in IT or equivalent technical certifications
- Experience with software management and distribution
- Experience supporting video conferencing and collaboration technologies
- Familiarity with Cisco/Meraki switching and wireless technologies
- Understanding of IP addressing, subnetting, and assignment
- Awareness of PLC systems (experience a plus)
- Awareness of HMI panel operation (experience a plus)
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.