Shop Tech and Office Admin | Evening Shift
Job Description
Job DescriptionKey Responsibilities:
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Dispatch roadside and on-site service calls to technicians efficiently.
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Monitor technician locations, job status, and response times throughout the evening shift.
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Answer incoming calls and assist customers with service requests, updates, and scheduling.
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Enter, update, and maintain service orders, dispatch logs, and related documentation.
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Communicate service priorities, job details, and timelines clearly to technicians.
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Coordinate with shop, warehouse, and management teams to support evening operations.
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Assist with invoicing, reporting, and other administrative tasks as needed.
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Ensure compliance with company policies, safety procedures, and service standards.
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Perform other duties as assigned.
Skills, Education & Requirements:
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High school diploma or equivalent required.
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Previous dispatch, administrative, or customer service experience preferred.
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Strong communication, organization, and multitasking skills.
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Ability to work independently and make decisions during evening hours.
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Proficiency with basic computer systems and dispatch/scheduling software.
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Professional demeanor with strong problem-solving abilities.
Benefits:
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401(k) with company matching
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Health, Dental, Vision, and Life Insurance
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Paid on-the-job training
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Career growth and advancement opportunities
Why Join Southern Tire Mart?
Southern Tire Mart is an industry leader, recognized as:
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#1 Commercial Tire Dealer in the U.S. since 2008
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#1 Truck Retreader in North America since 2007
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#1 North America Commercial Tire Dealer since 2012