Concessions Manager - Chowgirls at the Guthrie

Job Description

Job DescriptionSalary: $50,000- $55,000 DOE

CONCESSIONS MANAGER

Chowgirls at the Guthrie

Full Time - Salary

The Concessions Manager is a specialized position which provides administrative and operational support for Chowgirls at The Guthrie as it pertains to its Concession services. Responsibilities include managing concessions staff; overseeing communication and scheduling; managing inventory; ensuring quality control; and creating and maintaining organizational systems for all aspects of Concessions service. This position reports to the OPERATIONS MANAGER.

ADMINISTRATIVE SUPPORT

• Oversee all aspects of concessions operations, including staff management, inventory control, and logistics
• Attend and actively participate in Guthrie Ops and other pertinent meetings with Chowgirls staff
• Update and create staff resources such as par sheets, opening and closing documents, prep lists, and food protocols
• Inform Director of Operations and Operations Manager of sales trends, equipment needs, and ideas for operational efficiencies
• Maintain positive relationships with all vendors
• Facilitate planning of staff meetings and trainings
• Uphold alcohol and hospitality service standards in tandem with Cordial Beverage Program Manager
• Maintain working and general knowledge of Chowgirls bar rules, procedures, and policies
• Reviews daily sales reports, comparing against inventory for accuracy
• Monitor and report monthly revenue and track sales performance and trends
• Create and maintain accurate event worksheets in Total Party Planner for all days with concessions based off show times
• Pull weekly concession financial report, enter into Guthrie revenue share, add total dollar amount to Total Party Planner and send to Accountant
• Hold a working knowledge of Chowgirls and The Guthries procedures and policies
• Navigates, programs, and trains POS (Point of Sale) systems
• Oversees strategic planning for increasing venue bar sales in tandem with Cordial (our beverage program) leadership team

PRODUCT & INVENTORY MANAGEMENT

• Work with Chowgirls Beverage Manager to develop and execute a curated menu of beverage offerings that reflects the discerning tastes of our theater patrons
• Assist Off Premise Catering division with utilization of Guthrie kitchen facilities and bar spaces as needed
• Performs daily stock management, inventory & organization
• While maintaining proper inventory and reducing waste, order all alcohol, soda, NA beverages, and snacks for Concession sales as delegated
• Be present and to receive all alcohol deliveries relating to Concessions
• Communicate all scheduled non-alcohol deliveries with your team and delegate their receival and storage in your absence
• Stock and maintain a clean, organized kitchen area and bars
• Ensure staff compliance with proper dating and labeling procedures for perishable items
• Reset and organize liquor room weekly
• Conduct accurate liquor inventory with Concessions Coordinator or Bar Manager monthly
• Maintain all stock bar mixers and garnishes per Chowgirls bar setup standards
• Manage the ingredient procurement and assembly of batched cocktails
• Log all alcohol utilized for anything other than Concession needs
• Keep inventory of clean, stocked bar tools in working order, notifying Beverage Program Manager of replacement needs

STAFF MANAGEMENT & TRAINING

• Create and maintain staff schedules, ensuring proper attendance and staff levels in tandem with expected fluctuations in customer volume
• Facilitate and manage thorough training of staff incorporating Chowgirls Passport Program
• Assists the Operations Manager and Beverage Program Manager in training all Lead Bartenders and entry-level Bartenders
• Set and maintain liquor liability safety standards
• Send staff emails, relaying important general information to each days teams
• Manages staff hours in timeclock, ensuring accurate staff clock-ins and preparing and approving prior to our biweekly payroll deadlines
• Manage daily expectations through pre-shift meetings
• Carry out disciplinary actions as needed
• Manages staff hours in timeclock, ensuring accurate staff clock-ins
• Ensure daily reports are completed by floor leads within 24 hours of Concessions Service

CONCESSIONS OPERATIONS

• Maintains a professional and positive relationship with all Guthrie vendors, management, and clientele
• Oversees Chowgirls Guthrie bar staff and bar operations
  • Keeps all documents related to concessions service updated and available to staff as needed
  • Supports and guides staff in strategic and hospitable execution of bar service onsite
  • Provides prompt and courteous service to all guests while maintaining a respectful and positive disposition
  • Ensures staff feel prepared, informed and motivated prior to service
• Execute high-volume service while ensuring Chowgirls hospitality standards are met or exceeded in all interactions
  • Consistently strives to serve all patrons in the time allotted
  • Monitors guests and staff's safety on site, in line with our service policies
  • Embodies Chowgirls hospitality ethos equally among clientele and coworkers
• Anticipates customer needs, and goes above and beyond to create exceptional service
• Assists with menu and recipe research and development as assigned

QUALIFICATIONS

• 2+ years of experience in a hospitality management role
• 3+ years of experience in high volume service and/or bartending
• Must be 21 years of age
• Knowledge of a variety of popular cocktails, beverage trends, and familiarity with wine and beer basics
• Knows and upholds the most current state and local liquor liability laws
• Receives and executes instructed duties from leadership efficiently and professionally
• Ability to work up to 12 hours on your feet and lift 40 lbs
• Experience handling high-volume beverage sales and preparation
• Strong organizational skills, communication skills, and attention to detail, with the ability to multitask and prioritize effectively
• A commitment to delivering exceptional service and creating memorable experiences for theater patrons
• A genuine passion for hospitality and a desire to contribute to the overall success of the Concessions program

COMMUNICATION

• Proactively communicate work and personal schedule through Slack
• Attend and actively participate in all required company meetings
• Respond to internal and external communications within 12 hours
• Present a professional positive attitude among coworkers, vendors, and clients
• Facilitate information flows throughout workplace
• Maintain availability for communication by phone, Slack, and email

HUMAN RESOURCES

• Maintain employee privacy at all times.
• Be aware of MN employment laws.
• Keep all Chowgirls information confidential, including internal documents, policies, procedures, recipes, and customer/venue/vendor information.
• Maintain general knowledge of Chowgirls handbook, history, values, and vision.
• Always promote Chowgirls in a positive light at the office, on social media, and in the community.

CULTURE

• Participate in Chowgirls training programs
• Cultivate general knowledge of Chowgirls handbook, history, values, and vision
• Guide peers and Chowgirls forward by sharing identified strengths or skill areas of specialization
• Commit to professional development, building a broad portfolio of skills and increasing mastery of current skills
• Uphold Chowgirls commitment to Diversity, Equity and Inclusion