Service Desk Operations Specialist (Level 2 IT Support)

Job Description

Service Desk Operations Specialist (Level 2 Support) or Help Desk Level 2

We are not able to provide visa sponsorship now or in the future. Please apply only if you are authorized to work in the U.S. without sponsorship.

Apply only if you have recent, hands-on experience with Level 2 Help Desk support, including troubleshooting Windows 10/11, supporting Office 365, managing Active Directory accounts, and working with Citrix and remote access tools like VPN or RDP.

Job Title: Service Desk Operations Specialist (Level 2 Support)

Location: Onsite 5 days per week in Compton, CA, with occasional travel nearby

Job Type: Contract

Duration: 6+ months

We’re hiring a Level 2 Help Desk professional who can hit the ground running. You’ll be responsible for resolving technical issues escalated from Level 1, supporting critical systems, and maintaining operational stability across our IT environment.

Must-Have Skills – You should have current, hands-on experience with all of the following:

1. At least 1 year in a Level 2 Help Desk support role
2. Supporting large or fast-paced user groups
3. Troubleshooting Windows 10/11 OS
4. Supporting Office 365, including Outlook, Word, and Excel
5. Active Directory (password resets, account management)
6. Basic networking (TCP/IP, DNS, DHCP)
7. Supporting Citrix environments
8. Remote access tools (VPN, RDP, RDS, BeyondTrust)
9. Software installation, configuration, and troubleshooting
10. Peripheral support (printers, scanners, label printers, IP cameras, scan-to-email)
11. IT inventory tracking and management
12. Documenting processes and procedures
13. Experience breakdown across L1, L2, and L3 support