Job Description
Job DescriptionJunior IT Computer OperatorJob at a Glance
- Location: Fully remote
- Contract: W2 only, 6 month contract with potential for extension or conversion to full time
- Pay: $22/hr
- Shift: Likely operational support (24x7 exposure preferred)
Key Responsibilities
- Monitor and execute automated applications and batch processing jobs
- Monitor job scheduler (Control-M or similar) and respond to failed job alerts
- Troubleshoot common job failures using documented SOPs
- Escalate incidents outside defined procedures
- Fulfill basic customer service requests using predefined scripts
- Document incidents, requests, and resolutions in ITSM tools
- Execute approved, low-risk operational changes during change windows
- Adhere to change management and operational governance processes
Required Skills
- 1+ year experience in Computer Operations or IT Operations
- Hands-on experience with: Control-M or similar job scheduling tools, IBM AS/400 (iSeries) environments, Jira and Confluence
- Basic understanding of ITIL / ITSM concepts
Required Education
- Computer trade school certification or Associate degree or higher in IT / Computer Science (or equivalent experience)
Preferred Skills
- Experience in 24x7 operations or production support
- Exposure to batch processing and alert monitoring
- Familiarity with change management processes
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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