Inside Sales & Customer Service Representative (Industrial Manufacturing)

Job Description

Job DescriptionSales and Service RepresentativeLocation: Carteret, NJ
Job Type: Full-time
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Department: Sales
Reports To: Customer Service Manager
Employment Type: ExemptAbout Our ClientOur client is seeking a Sales and Service Representative to provide a full range of sales and customer service support. This position is responsible for sales lead follow-up, developing strong customer relationships, particularly with top ten accounts, generating quotations and sample requests, coding and maintaining customer orders, expediting orders, credit and collections, and providing technical and administrative support.Job SummaryUnder the direct supervision of the Customer Service Manager, the Sales and Service Representative provides a full range of sales and service support, including sales lead follow-up, customer relationship development, quotation and sample requests, customer order management, order expediting, credit and collections, and other technical and administrative support.Primary Responsibilities

• Administer assigned sales territory.
• Generate sales through sales follow-up and active participation with top ten accounts.
• Promote new products through customer contact.
• Provide customer service via phone, fax, or email.
• Expedite orders to enhance customer satisfaction and meet rush requirements.
• Provide technical support to customers and potential customers.
• Review customer requirements and prepare and issue quotations for customers and potential customers.
• Generate monthly reports on quotes, samples, and customer activity.
• Edit, code, and enter standard and blanket orders.
• Provide telephone coverage for all extensions on the system.
• Innovate beyond the scope of official responsibility.
• Perform other responsibilities necessary to fulfill the duties associated with the position or as assigned.
• Interface with Manufacturing to expedite orders and samples.

Qualifications & ExperienceRequired

• Associate’s Degree in Business.
• 3–5 years of order entry/customer service experience.
• Basic knowledge of PC systems.
• Attention to detail.
• High degree of tact.
• Ability to prioritize and schedule a wide variety of tasks.
• Fluency in English.

Preferred

• Bachelor’s Degree in Business with an emphasis on Marketing & Communications.
• PC skills.
• 5–7 years of broad-based inside sales/marketing support experience.
• Systems background.

Skills & Abilities

• Strong customer service and communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities and deadlines.
• Ability to work effectively with customers and internal departments.
• Ability to apply company policies and procedures, particularly as they relate to approval levels and proper routing.
• Knowledge of company products is essential.
• Ability to handle confidential information with discretion, including pricing data, profit margins, costs, and customer lists.
• Ability to work in a normal office environment with the majority of the day seated.

Compensation & BenefitsThis is a full-time position with full benefits.Starting Salary: $55,000 – $60,000 annually
Year-End Bonus: Typically, equivalent to approximately 4 weeks of payBenefits Include:

• Medical Insurance – Company pays 80%; employee pays 20%
• Dental Insurance – Company pays 80%; employee pays 20%
• Prescription Plan
• Very Good Vision/Eyeglass Plan
• Tuition Reimbursement – Up to $5,250 per year
• Full benefits package for full-time employees