Job Description
Job DescriptionWe are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network migration initiative within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.
The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.
Salary: $45,000-$53,000.
What You’ll Do:
- Conduct wired network surveys and document workstation environments across campus.
- Support migration of desktops, laptops, and network-connected devices.
- Perform wireless surveys and assist with wireless connectivity troubleshooting.
- Provide post-migration technical support to staff and administrators.
- Diagnose, document, and resolve hardware, software, and network-related issues.
- Troubleshoot wired and wireless network access and connectivity problems.
- Monitor, manage, and update tickets within the ticketing system.
- Provide in-person deskside support for hardware and software issues.
- Follow up on completed tickets to ensure customer satisfaction.
- Support Microsoft Office applications in both Windows and Mac environments.
- Build positive relationships with end users while delivering white-glove support.
- Maintain professionalism when supporting frustrated or escalated users.
- Participate in campus-wide walkthroughs, surveys, and migration activities.
- Perform additional job-related duties as assigned.
What You Bring:
- 3–5 years of experience in hardware and network support.
- Strong troubleshooting experience with desktops, laptops, and network-connected devices.
- Understanding of wireless networking and wireless device connectivity.
- Experience troubleshooting wired and wireless network issues.
- Strong customer service and interpersonal communication skills.
- Ability to accurately document technical issues and resolutions.
- Excellent organizational and time management skills.
- Ability to work independently and remain active throughout campus environments.
- Strong work ethic and attention to detail.
- Proficiency with Microsoft Office Suite in both Windows and Mac environments.
Preferred Qualifications:
- CompTIA Network+ Certification.
- CCNA Certification.
- Experience working in healthcare, higher education, or research environments.