Helpdesk Specialist - Highview Imaging Application (Onsite)

Job Description

Job DescriptionJob Title: Helpdesk Specialist – Highview Imaging Application
Location: Annapolis, MD
Duration: Full-time (Up to 10 Years)

Job Summary:
The Helpdesk Specialist will serve as a primary point of contact for technical support, focusing on desktop systems, network connectivity, and Highview Imaging Application issues. This role requires a strong customer service orientation and a solid understanding of PC hardware, operating systems, and enterprise software.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and application issues, with emphasis on the Highview Imaging Application.
• Respond to user inquiries, troubleshoot problems, and resolve incidents efficiently.
• Maintain and support desktop environments including Windows and Office applications.
• Document helpdesk procedures, issues, and resolutions.
• Develop and maintain user manuals and technical instructions.
• Conduct user training on Highview Imaging Application and other supported systems.
• Collaborate with IT staff to identify and escalate complex issues.
• Assist in system upgrades, patching, and deployment activities.
• Maintain accurate records of support requests and resolutions.

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field OR 3 years of equivalent technical experience.
• 7+ years of experience in a business IT environment with a focus on PC hardware and applications.
• 5+ years of experience supporting PC operating systems (Windows, DOS) and helpdesk functions.
• Experience with Highview Imaging Application (required).
• Strong customer service, communication, and problem-solving skills.
• Ability to document and communicate solutions clearly.

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