Job Description
Job Description
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Junior IT Specialist
Location: Valley Green, PA
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Junior IT Specialist to join our Cable Backplane Systems engineering team located in Valley Green, PA.
RESPONSIBILITIES:
Hardware & End-User Support
- Install, configure, upgrade, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
- Diagnose and resolve hardware-related issues including component failures, peripheral connectivity problems, and performance concerns.
- Perform workstation imaging, deployment, and replacement activities.
- Assist employees with technical support requests through the IT help desk system.
- Set up and support conference room technology and audiovisual equipment.
Manufacturing Systems Support
- Support computers, terminals, barcode scanners, label printers, and other technology used throughout the manufacturing facility.
- Assist with troubleshooting hardware issues affecting production operations.
- Coordinate with production supervisors to minimize downtime related to IT equipment.
- Maintain inventory and documentation of manufacturing technology assets.
Asset Management
- Track IT equipment inventory, warranties, and lifecycle replacements.
- Prepare and deploy hardware for new hires and employee transfers.
- Manage hardware disposal and recycling in accordance with company policies.
- Maintain accurate asset records and equipment assignments.
Infrastructure Support
- Assist with basic network troubleshooting, including cabling, switches, wireless access points, and connectivity issues.
- Support user account administration within Microsoft environments.
- Perform routine system maintenance, updates, and patching under supervision.
- Assist with backup verification and disaster recovery procedures.
Security & Compliance
- Follow cybersecurity best practices and company security policies.
- Assist with endpoint security software deployment and monitoring.
- Report potential security incidents and vulnerabilities.
- Support IT documentation and standard operating procedures.
QUALIFICATIONS:
Required
- Associate degree in Information Technology, Computer Systems, Computer Engineering Technology, or related field; or equivalent combination of education and experience.
- 0–2 years of IT support experience.
- Basic understanding of PC hardware components and troubleshooting.
- Experience installing and configuring Windows operating systems.
- Strong problem-solving and customer service skills.
- Ability to communicate technical information to non-technical users.
- Ability to lift and move computer equipment up to 50 pounds.
Preferred
- CompTIA A+, Network+, or similar certification.
- Experience with Microsoft 365 and Windows 11.
- Familiarity with Active Directory and endpoint management tools.
- Exposure to manufacturing or industrial environments.
- Basic understanding of networking concepts (TCP/IP, switches, wireless networks).
- Experience with barcode scanners, industrial printers, or shop-floor technology.
Technical Skills
- PC hardware diagnostics and repair
- Laptop and desktop deployment
- Windows operating systems
- Microsoft 365
- Printer and peripheral support
- Basic networking
- IT asset management
- Help desk ticketing systems
- Hardware inventory control
- Endpoint security tools