Job Description
Job DescriptionCompany Description
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job Description
Position Responsibilities
- Lead, mentor, and develop a team of 6-10 Endpoint engineers.
- Establish performance goals, conduct regular evaluations, and provide ongoing feedback
- Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
- Oversee the design, implementation, and maintenance of Endpoint infrastructure
- Manage inventory for Endpoint hardware, software licenses, and support tools and perform regular audits
- Develop and enforce standardization policies for Endpoint hardware and software and ensure timely imaging and reimaging of workstations is performed
- Autopilot configuration and implementation
- Manage Citrix Engineering Infrastructure.
- Knowledge of Citrix Cloud would be big Plus.
- Manage Office365 Infrastructure.
- Lead team for Windows 11 Migration
- Tanium Administration
- Understand and able to properly administrate Deploy, Comply and Provision.
- SCCM Administration
- Creating and managing endpoint boundary groups across one or more distribution points
- General monitoring of site health via SSRS, log files and the SCCM console
- In-Console upgrade and client agent upgrades
- Manage and configure user and device collections creating query-base collections
- Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.
- Participate and provide support with IT and business projects
- Maintain overseeing of all systems owned by Endpoint Support Engineering team
- Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues
- Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities
- Monitor the Endpoint services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs
- Oversee configuration site collection maintenance Windows Configuration power management rules
- Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:
- Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System
- Build/capture/update windows 10 and 11 images
- Creating and managing distribution points accordantly
- Creating a deployment task sequence
- Must be capable of high-level troubleshooting
- Implement CIS Benchmark Security standards for Windows and Mac OS
- Develop plan for Endpoint Hardware and Application Standardization.
Qualifications
Qualifications
- Must have Windows team management experience
- Must have High level troubleshooting Windows Endpoint OS
- Must be knowledgeable in SCCM and/or Tanium
- Must be proficient in Powershell
- Python and/or other programming language is a plus
- JAMF Pro administration is a plus
- High level troubleshooting MacOS is a plus
SKILLS/KNOWLEDGE/ABILITIES:
· Industry standards practices
· Attention to details and accuracy
· Collaboration and teamwork skills
· Prioritization and time management skills
· Strong communication and documentation skills
· Strong attention to detail and accuracy
· Ability to work with Cross-functional teams
· Ability to learn and adapt to new technologies
- Possesses strong detailed analytical, problem solving and results oriented skills
- Ability to work learn an adapt to new technologies
EDUCATION and/or EXPERIENCE
- At least 3+ years scripting in PowerShell
- A+ Certification preferred or equivalent
- Security+ preferred or equivalent
- Network + preferred or equivalent
- JAMF 100, 200, 300, 400 is a plus
Additional Information
Compensation - $175K
Benefits:
- Extended health care
- Dental care
- Life insurance