Job Description
Job Description
Job Title: Help Desk Analyst
Company: Newmeyer Dillion
Location: Newport Beach, CA
About Us: For over 40 years, Newmeyer Dillion has been providing clients with industry-leading, results-driven legal representation. We prioritize professional excellence, creativity, and the delivery of practical legal solutions that inspire confidence in our clients and colleagues alike. We are seeking dynamic and motivated attorneys who share our commitment to serving client needs and contributing to our firm's culture of excellence.
Position Overview: We are looking for a help desk analyst with 3 years of relevant desktop/ help desk support and customer service in legal services preferred. This role is ideal for someone who has strong working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, and networking protocols).
What You'll Do:
- Works closely and collaboratively with the I.T. Team.
- An integral part of the Help Desk call rotation. Provide timely resolution remotely or in person.
- Enters all Help Desk requests and resolutions into the ticket system.
- Creation and termination of user accounts for new and past employees. Including setup of computer equipment, phones and printers.
- Manages and maintains employee information in Active Directory, including the addition and the deletion of members from security and distribution groups.
- Maintains, manages and distributes loaner technology inventory.
- Maintains IT assets, inventory and repair logs.
- Thorough understanding of current PC operating systems, hardware configurations and peripheral hardware.
- Maintains and monitors end-user workstations and productivity on local area network.
- Troubleshoots computer problems, determine source and advise on appropriate action.
- Performs a variety of maintenance, software installation, end-user support to ensure end-user workstations and network performance meet firm user requirements
- Assists in the configuration, installation and testing of network equipment, desktops, laptops and attached devices.
- Effectively applies troubleshooting and problem-solving skills to various hardware and network problems in a timely manner.
- Provides IT management with ideas for how technology and department services support can be more effectively used in the delivery of high quality services to the Firm's clients.
- Maintains desktop hardware and software directly or through equipment manufacturer warranty.
- Will participate in the team's weekly on-call support rotation.
- Develops documentation, requirements, specs, test strategies and implementation plans.
- Performs miscellaneous technical support tasks on special technical projects and phone systems, as assigned by the IT Manager/Director.
- Performs responsibilities in accordance with all company standards, policies and procedures.
- Observes confidentiality in all firm and client matters.
What You'll Need:
- High School Diploma or GED required; Associates or Undergraduate degree in information systems or related field preferred.
- CompTIA (A+, Network+, Security+), Microsoft O/ S, Microsoft 365 services suite, Cisco phones, Microsoft Intune knowledge preferred.
- At least 3 years of relevant Desktop/Help Desk support and customer service experience in legal services desired.
- Strong working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, and networking protocols).
Why Newmeyer Dillion? At Newmeyer Dillion, we believe in fostering an environment of professional growth and development. You'll have the opportunity to work alongside skilled legal professionals, contribute to a variety of complex cases, and have access to mentorship and career advancement within a collaborative, supportive firm culture.
If you are ready to contribute to a results-oriented, client-centered law firm and have the qualifications and drive we are looking for, we invite you to apply today.