Job Description
Job Description
JOB DESCRIPTION
Overview:
Support our Customer's Software team by managing software subscription billing, customer inquiries, contract processing, and operational improvement initiatives.
Key Responsibilities
Serve as a Tier II contact for software subscription billing inquiries and customer support.
Process invoices, credits, cancellations, contract orders, and subscription updates.
Investigate and resolve billing discrepancies with internal stakeholders.
Maintain accurate customer records and audit-compliant documentation.
Support process improvement initiatives, workflow enhancements, and UAT testing.
Utilize Excel and multiple systems for data management and reporting.
Collaborate cross-functionally to improve billing accuracy and customer experience.
REQUIRED SKILLS AND EXPERIENCE
-Strong customer service and communication skills.
-Comfortable handling billing and payment-related conversations.
-Excellent attention to detail, organization, and problem-solving abilities.
Intermediate Excel skills (formulas, VLOOKUP/XLOOKUP).
-Experience with order processing, billing, or subscription management preferred.
-SAP experience preferred but not required.
-Ability to work independently, adapt to change, and support process improvement efforts.
NICE TO HAVE SKILLS AND EXPERIENCE
Data Skills - SQL, Python, etc. are a huge plus!