Hotel Front Office Supervisor

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk leader with 2 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Great job with advancement opportunities. Applicants should be strong leaders who love working with people and want to develop.

Full-time with benefits and a flexible schedule available.

If this sounds like you, apply today. Come join our Team!

Compensation: $16-18/hr

Compensation:

$16 - $18 hourly

Responsibilities:

• You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards
• Hold responsibility for the front desk budget and order any necessary office supplies with oversight of upper leadership
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Generate occupancy reports and compile financial information for the general manager
• Order items for the Market
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications:

• Applicants should be strong leaders who love working with people
• Must possess a high school diploma or equivalent certification (GED)
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Possess excellent management skills, communication skills, and multitasking skills
• Applicants must have flexible availability (Nights and weekend availability)
• PEP experience is a plus (Hilton Computer Systems)

About Company

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.