Job Description
Job DescriptionWe are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. The ideal candidate will be responsible for providing superior technical support and troubleshooting for various IT systems, ensuring smooth operations for our clients. This role requires a proactive problem-solver with a strong understanding of Windows operating systems, Active Directory, and basic troubleshooting skills.
Responsibilities:
• Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently.
• Manage and resolve technical problems from a ticket queue in a timely manner.
• Provide support for client computer networks, Windows operating systems, Office 365, Azure, and mobile devices.
• Conduct routine maintenance on PCs, printers, and other peripherals as required.
• Assist in supporting disaster recovery and backup solutions to ensure data integrity and system reliability.
• Escalate unresolved tickets to appropriate teams or vendors when necessary.
• Maintain clear communication with clients regarding the status of incidents, changes, or planned outages.
• Collaborate with external vendors or partners to resolve complex technical issues.
• Document resolutions thoroughly to ensure scalability and streamline future support processes.
• Work alongside the Proactive team to support technical services and project-related tasks.• Hands-on experience with Active Directory and Microsoft Windows 10.
• Proficiency in troubleshooting technical issues and resolving service desk tickets.
• Strong knowledge of Windows operating systems and Office 365.
• Familiarity with Azure and remote access technologies.
• Experience with disaster recovery and backup solutions.
• Excellent communication skills to interact with clients and provide updates.
• Ability to work effectively in a team and collaborate with external vendors when needed.
• Detail-oriented approach to documenting processes and solutions.