Remote Bi-lingual Customer Service

Published: 6/14/2022

Job Description

Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. This critical support role involves handling high-volume inbound calls with empathy and efficiency.

Work Schedule:

Full-time hours required
Hours of operation: 6:30 AM – 11:00 PM EST, 7 days a week
Must be available for weekend shifts and 1–2 evening/night shifts per week
Overtime may be required based on call volume

Key Responsibilities:

Handle inbound calls from individuals impacted by natural disasters
Provide clear and accurate information regarding application status, eligibility, and next steps
Troubleshoot issues and guide callers through online portals and forms
Manage sensitive, stressful conversations with professionalism and compassion
Navigate multiple systems and websites during calls
Maintain accurate call logs and case documentation
Meet performance goals in a fast-paced, high-volume environment

Minimum Qualifications:

Must be fully bilingual English/Spanish
High School Diploma or GED
2–3 years of stable work experience, preferably in high-volume call centers
High-speed internet (hard-wired connection required — no Wi-Fi)
Smartphone required to install and use a company-designated app
Private, quiet workspace free of background noise and distractions
Excellent communication skills and the ability to remain calm under pressure
Strong attention to detail and multitasking ability
Must have a strong work ethic, reliability, and punctuality

Make a difference in times of crisis. Join a team committed to helping people when they need it most.

Why Work with Employment Solutions

We work with a variety of clients and consider you for all roles that may match your background and requirements
No fee to you!
We strive to help individuals find their passion and grow their professional experience

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