Front Desk Manager

Job Description

Job Description

• Lead daily operations and serve as a key liaison between departments and the General Manager
• Supervise front desk agents and ensure excellent guest service around the clock
• Prepare schedules, run reports, and assist
• Step in to support the front desk, housekeeping, and light maintenance when needed
• Monitor and maintain inventory,
• Conduct daily property walks and inspections to uphold quality and brand standards
• Participate in our AGM training program with access to mentorship and growth opportunities

Must-Haves:

• Strong knowledge of front desk operations and hotel accounting/audit practices
• Excellent communication, team leadership, and guest service skills
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
• Availability for flexible scheduling, including nights, weekends, and holidays
• Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Nice-to-Haves:

• Bilingual preffered but not required(English/Spanish)

What We Offer

• Hotel Discounts
• Career growth within a trusted hospitality management group
• Health, dental, and vision benefits
• 401(k) program with a match
• Paid time off and professional development opportunities