Community Manager

Job Description

Job Description

Effectively and efficiently manage recurring operations.

• Generate revenue by reviewing and distributing monthly tenant invoices. Persistently pursue delinquent rents and quickly process evictions as required. Discuss with Vice President, Property Performance any proposed deviation from the Company’s delinquency policy.
• Maintain community standards by inspecting the community regularly to identify maintenance rules violations. Notify tenants of violations and quickly pursue corrections.
• Provide exceptional service to residents by being available and responsive to inquiries and complaints. Create programs to enhance resident satisfaction and retention.
• Vigilantly observe the quality of life in the community and address any residents who violate community standards.
• Assure operations follow the standards described in the Company’s operating manual and Team Play Book.
• Identify, select and negotiate vendor service contracts. Provide clear work specifications to vendors and build trusting relationships to assure their dedication to your community. Supervise the performance of vendors. Review and process invoices daily, so the Company can pay them promptly. Order supplies needed for regular operations.

Recruit, train, mentor and monitor the performance of your team.

• Prioritize daily work. Review work quality and timeliness.
• Encourage colleagues to consistently honor assigned work schedules. Control overtime within approved budgets.
• With the Vice President, Property Performance, measure each employee's success in meeting job goals. Plan and implement activities to promote the employee's career development. Provide team members with recognition and feedback to improve their motivation and performance.
• With your Maintenance Manager and/or Vice President, Asset Maximization, monitor material capital improvements and major repairs to achieve quality work, on time and within budget. Maximize contribution of maintenance team while vending out work as required within budget.

Manage the community’s operational and financial reporting.

• Accurately and timely enter data into Rent Manager and other Company software, to track community rent collection, operations and finances.
• Review in detail the community’s operating and financial reports to identify inconsistencies and identify operating issues which may cause budget variances. Discuss results and suggest opportunities for improvement with the Vice President, Property Performance.
• Lead monthly calls with the Vice President, Property Performance, and other Community Managers, to discuss the operations and financial results of each MHC. Explain material variances to budget on a line-item basis. Suggest areas for improvement and new initiatives.

Manage marketing, advertising and deliver superb service to prospective tenants to achieve 100% occupancy and home sales goals.

• Understand the local housing market by reviewing availability and asking rents of apartments, single-family rentals and visiting comparable MHCs. Meet Community Managers of comparable MHCs and local manufactured home dealers, sharing market intelligence. Conduct competitive market studies to propose rental rates and leasing strategies.
• Respond to potential tenants/home buyers with enthusiasm and candor, welcoming qualified prospects to site inspections and home tours, and converting them to on- tenants/buyers as quickly as possible.
• Guide potential tenants/home buyers through the application process, (including chattel loan applications, as appropriate), to drive conversion to tenants/buyers.

Drive continued innovation and improvement in your community.

• Bring an “ownership” mentality to your business. Suggest opportunities for operational improvement. Identify near- and long-term opportunities for value enhancement, identify near-term risks and mitigation strategies, assess potential capital improvements for their highest impact.

Company DescriptionHomestead Communities (“Company”) was founded in 2023 to address the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes (“MH”). The Company is among the top ten acquirors of manufactured housing communities (“MHC”) in the last two years. The Company is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.

Company Description

Homestead Communities (“Company”) was founded in 2023 to address the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes (“MH”). The Company is among the top ten acquirors of manufactured housing communities (“MHC”) in the last two years. The Company is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.