Job Description
Job Description
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Lead day-to-day operations and management of the business
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Demonstrate excellent customer service to Members and teammates alike
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Supervise and train all marina teammates including coordinating training, mentoring and all onboarding activities
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Manage maintenance work done throughout the facility to ensure safe and acceptable property and equipment, as well as esthetics appearance
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Coordinates with Marketing team to manage slip and service sales in accordance with brand standards
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Manage Member and guest relations effectively and handle escalated issues while working to meet goals associated with Net Promoter Score
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Oversee the performance of maintenance on buildings, facilities, docks, lifts, equipment, member areas and grounds.
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Sustain and optimize profitability, performance and guest satisfaction
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Establish and budget, proactively manage variances and work to create new profit centers
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Supervise inventory control for parts and ship stores as required
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Maintain positive relationships with tenants, contractors, and local authorities
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Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations
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Support the management and execution of capital expenditure projects as needed
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Work with HR team to hire, train and retain teammates according to established policies and procedures
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Support corporate team in the onboarding process of new SHM marinas as needed
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Other duties as assigned by Manager
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Follow SHM Safety and Environmental rules and complete required related training.
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Wear proper personal protective equipment as required for the task or work area.
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Report all accidents, injuries, spills and near misses immediately.
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High school diploma or equivalent required
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Associate or Bachelor’s Degree preferred
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5 years’ relevant experience preferred including at least 2 years of experience in supervisory role
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Proficient in Microsoft Office including Excel, Teams and Outlook
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CMM certification preferred
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Experience with budgets, salary administration, accounts payable, accounts receivable and slip leasing preferred
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Ability to sit or stand for long periods of time
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Ability to lift 25 pounds
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Any skills considered standard that a General Manager should possess
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Eagerness to engage in a growing, fast paced, and industry-leading company
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Consistently treats others with dignity and respect
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Genuinely serves others with humility and a positive attitude
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Frequently demonstrates a bias toward action
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Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
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Follows policies and procedures while seeking out new and better ways of accomplishing duties
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Shows resolve and overcomes difficulties in a positive and productive manner
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Provides responsive service to our teammates and members
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Continuously puts forth the extra effort to accomplish duties
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Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
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Works to build high performing teams while taking an interest in teammates’ professional development
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Organize, plan and manage teammates and processes efficiently
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Unfailing commitment to continuous learning and growth
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Acts with integrity and is open to feedback from all teammates
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Willingly coaches teammates through change and leads all situations with positivity