Job Description
Job DescriptionAbout Barco
Barco Rent-A-Truck rents 4x4 work trucks to construction, energy, utility, mining, and telecom crews across the country. Our customers need trucks that run and a team that answers the phone. Our fleet has more than doubled in two years, and our Claims team is growing with it. The role You will help Claims handle damage and accident files for our rental trucks. You will recover money owed to Barco, get impounded trucks out of tow yards, gather facts on new claims, and follow up on open files. You will work within defined approval limits and escalate serious losses to the Claims Manager. As volume grows, you will take on more claims of your own. What you will do
- Contact customers for photos, repair estimates, and damage bills on trucks with reported accident history. Order independent diminished-value reports, review them with the customer, and bill the customer or demand payment from the at-fault insurer.
- Move impounded trucks out of tow yards: confirm release requirements and charges, prepare release documents, arrange transport, and act before storage fees build.
- Review incoming mail and notices daily, match each to a claim, and open new files. Collect facts, photos, estimates, police reports, and insurance details from customers.
- Keep a dated call log and next step on every file. Follow up with adjusters, body shops, customers, and third parties.
- Prepare billing requests, send expected-payment notices, and confirm payments are received.
- Report weekly on amounts billed and collected, impounded trucks, and aging files.
- Take on assigned claims from repair coordination to closeout as volume grows.
What you will not do
You will not authorize repairs, settle claims, sign releases, or decide total losses. Injury, attorney, airbag, frame, fire, flood, theft, lien, and title issues go to the Claims Manager immediately. What we are looking for
- 1 to 3 years in claims, insurance, fleet, or automotive operations preferred
- Clear phone and written communication, and comfort following up with customers, tow yards, and adjusters
- Organized, accurate, and able to manage many open files and due dates in a shared tracking sheet
- Working knowledge of repair estimates and the insurance claim process, or willingness to learn quickly
- Proficiency in Microsoft Office, especially Excel and Outlook
- Able to work independently within set limits