Job Description
Job Description
Note:
- The position is Onsite (No Remote work).
Position Details:
- Position: Fraud & Claims Operations Representative 2 (Customer Service Representative)
- Industry: Banking/Financial Services
- Job duration: 6 months (Possible Extension/Conversion)
- Location: Des Moines, IA 50309 (On-site - No Remote work)
- Schedule: Monday - Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time)
- Pay Range: $18-20/hour
Day-to-Day Responsibilities:
- This role will handle incoming calls.
- Handle incoming calls and investigate potentially fraudulent activity.
- Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
- Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
- Identify and submit customer complaints when applicable.
- Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
- Call Center/Contact Center/Customer Service/Phone based Customer Support Experience.
Nice to Have Skills:
- Bilingual - English and Spanish.
- Fraud and claims operations experience.
- Contact center or phone-based customer service experience.
- Proficiency with MS Office applications, including Excel and Outlook.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.