Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.
Responsibilities:
• Provide technical support to end users by troubleshooting and resolving hardware and software issues.
• Manage user accounts, including onboarding, modifications, and deactivation processes.
• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.
• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.
• Utilize corporate processes such as incident, problem, and change management in daily operations.
• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.
• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.
• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.
• Ensure timely closure of service desk tickets while adhering to customer service standards.
• Analyze complex business problems and propose effective technical solutions to support organizational goals.• Proficiency in Microsoft 365 Suite, including Active Directory, SharePoint, Exchange, and Intune.
• Solid understanding of networks, servers, PCs, and related technologies.
• Exceptional problem-solving skills with the ability to work independently and manage multiple tasks.
• Strong communication skills, both verbal and written, to collaborate effectively with diverse teams.
• Familiarity with Microsoft Windows operating systems and basic troubleshooting techniques.
• Experience with Citrix and server management is preferred.
• At least 2-5 years of experience in a Help Desk role, including support for Active Directory and VMware.
• Knowledge of routers and scripting or programming languages is advantageous.