Sales & Front Desk Coordinator
Job Description
Job Description
Hampton Inn & Suites Miami Coconut Grove
Do you thrive on connecting with people, creating exceptional experiences, and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast-paced, dynamic, and fun environment? If you’re nodding yes, we want to talk to you! Hampton Inn & Suites Miami Coconut Grove is seeking a proactive, energetic, and detail-oriented Sales & Front Desk Coordinator where you’ll have the opportunity to showcase your sales and customer service skills.
About Us
At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel operations through a principled approach guided by our values, P.E.A.C.H.:
PASSIONATE – Passionate with the spirit to serve.
EXCELLENCE – Committed to excellence that inspires results.
ADAPTABLE – Adjust, adapt, and overcome.
COMMUNITY – Creators of a collaborative community invested in growth.
HUMBLE – Humble, trustworthy, and transparent.
Our values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are at the core of our success, and we invest in employee training and development to ensure our team members thrive. If you want to elevate your hospitality career in a collaborative, team-spirited environment, apply today!
What You’ll Do
Sales Responsibilities:
Support the property sales team by greeting visitors, answering calls, processing leads, handling reservations, researching billing inquiries, compiling reports, and maintaining files.
Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers.
Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements.
Support the Director of Sales with reservation requests and group master account creation.
Maintain inventory and create printed/electronic marketing collateral.
Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed.
Front Desk Responsibilities:
Provide outstanding guest service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments and make necessary changes/updates to guest accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate room availability and status.
Maintain a clean, welcoming, and organized front desk area.
Team Collaboration:
Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff.
Support a productive team environment that embodies PEACH.
Why Hampton Inn & Suites Miami Coconut Grove
Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan.
Exciting and Fun Work Environment: We believe you should enjoy coming to work every day!
Training & Growth Opportunities: Top-notch development to help you excel in your career.
Nationwide Hotel Employee Rates: Select properties across the country.
Education & Experience
Hotel, sales, or customer service experience preferred.
Exceptional verbal and written communication skills.
Ability to thrive in a fast-paced, high-pressure environment where priorities constantly change.
Physical Demands
Must be able to stand for prolonged periods.
Must be able to lift up to 50 pounds.
Must be able to navigate various areas of the hotel premises.
Travel
Less than 5%
Equal Opportunity Employer
Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.