Pink Zebra Moving is redefining the moving experience by delivering smiles, not just boxes. Our goal is to disrupt the outdated, often dreaded, local moving industry by creating a fun, seamless, and remarkable service. We’re now bringing the same magic to Kansas City this fall.
Duties
- Perform all daily Branch Manager duties outlined within the Pink Zebra Moving Operations Manual.
- Interview prospective team members weekly and maintain a roster of “on call” movers at all times.
- Onboard, train, and provide ongoing support to new and existing team members.
- Perform site visits and truck inspections daily.
- Cultivate, nurture, and promote a culture that is focused on providing every customer and prospective customer with a one-of-a-kind moving experience.
- Develop and execute unique, and often individualized, customer experience campaigns.
- Build and improve relationships with team members, customers, key suppliers, and the community.
- Review company practices to ensure clients maximum satisfaction from each moving experience.
- Educate and inform clients about the company’s mission, products, and services.
- Identify potential opportunities and inform the sales team to follow up.
- Attend to client complaints and resolve issues quickly and efficiently.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Seek out and attend events that will aid in driving brand awareness.
- Oversee customer relationship management systems.
- Perform daily lead farming activities.
Experience & Qualifications
The ideal candidate for this position will bring a proven track record of operational leadership, team development, and local market knowledge. Candidates should possess the following:
Required Experience:
- 3+ years of experience in operations management, logistics, franchise, or moving services preferred.
- Demonstrated success in leading teams of 5+ employees, including hiring, training, and performance management.
- Strong background in sales pipeline management, CRM systems, and meeting revenue targets.
- Proven ability to grow a service-based business through local marketing, networking, and customer relationship building.
- Experience managing fleet operations, vehicle compliance, or logistics scheduling a plus.
Preferred Local Knowledge:
- Familiarity with Kansas City neighborhoods (e.g., Brookside, Plaza, Waldo, North KC, Johnson County) and surrounding suburbs.
- Ability to recruit, engage, and retain talent.
- Awareness of seasonal moving patterns (e.g., apartment turnovers, college schedules, event logistics).
Skills & Attributes:
- Strong leadership presence with a passion for people development.
- High emotional intelligence and customer service mindset.
- Ability to problem-solve on the fly and make data-driven decisions.
- Tech-savvy; comfortable using CRM systems, scheduling apps, and collaboration tools.
- Entrepreneurial spirit and commitment to building a top-performing branch.
High School Diploma or GED required.
- Bachelor's degree in Business, Logistics, or related field preferred but not required.
Job Type: Full-time
Benefits:
- 401(k) matching
- Paid time off
PandoLogic. Keywords: Operations Manager, Location: Kansas City, MO - 64116