Job Description
Job Description
Support Engineer
• Do you take pride in solving complex problems with clarity and precision?
• Are you the person others rely on when systems fail or processes break?
• Do you want to work for a company that values technical accuracy, reliability, and professionalism above all?
If so, we’d like to meet you.
At Lumen21, we’re looking for a Support Engineer who leads with quiet confidence, cares about the details, and takes personal responsibility for doing things right the first time. This role is not about high energy or fast talk. It is about technical mastery, consistency, and clear communication with clients who depend on us for critical support.
Who We Are
Lumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability.
We are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement.
What You’ll Do
• Provide onsite and remote IT support for hardware, software, and network-related issues
• Troubleshoot and resolve Windows OS and Office 365 problems
• Diagnose and repair printers and peripheral devices
• Perform basic configuration of routers, firewalls, and switches
• Assist with network-related tasks such as port switching and crimping connectors (preferred but not required)
• Document issues, resolutions, and procedures clearly and accurately
• Maintain professional and respectful communication with clients and colleagues
• Travel to client locations as needed (mileage reimbursement provided)
Required Skills & Experience
• Strong English communication skills, both written and verbal
• Experience troubleshooting Windows OS and common software applications
• Basic networking knowledge including routers, firewalls, and switches
• Ability to diagnose and fix printer and peripheral hardware issues
• Strong attention to detail and a structured approach to problem solving
• Reliable, self-motivated, and accountable
• Valid driver’s license and ability to travel to client sites
Preferred Qualifications
• Hands-on experience with network tasks such as switching ports or crimping connectors
• Certifications such as CompTIA A+, Network+, or equivalent
• Prior experience in an MSP or structured IT support role
Compensation and Benefits
• Competitive Salary
• Mileage reimbursement for onsite client visits
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing Training and Certification Support
• Opportunities for growth within a fast-paced and values-driven IT organization
If you are someone who values technical precision and personal responsibility, and you want to be part of a team that respects both, we would be glad to hear from you.
https://openings/support-engineer-application
Company DescriptionLumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability.
We are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement.
Company Description
Lumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability.\r\nWe are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement.