Job Description
Job Description????Now Hiring: Director of Information Technology Location: Winston Salem, NC Zirrus is looking for a visionary Director of Information Technology — a hands‑on technical leader who thrives on innovation, collaboration, and building high‑performing teams. If you’re driven, strategic, and ready to shape the future of managed IT services, this role is for you.????Why You’ll Love Working at ZirrusPremium Benefits Package
- Medical Benefits — $0 Deductible & $0 Copay
- 401(k) with up to 9% Company Contribution
- Competitive compensation
- Leadership impact across the organization
- A culture that values innovation, collaboration, and continuous improvement
About the RoleThe Director of IT plays a critical leadership role, serving as Zirrus’ subject matter expert on technologies that power innovative business solutions. You'll be a driver of strategy, partner with teams across internal and external businesses, lead a revenue generating business unit, and bring best-in-class technology experiences to life.Essential Responsibilities
- Lead and execute multiple high‑impact projects simultaneously
- Develop and manage KPIs that drive accountability and results
- Oversee budgeting, P&L responsibility, and capital planning
- Support pre‑sales managed IT activities, quoting, and delivery of solutions
- Serve as advisor between sales, customer success, and implementation teams
- Develop and refine IT processes and best practices for efficiency and scalability
- Drive product strategy, vision, and lifecycle for Managed Services (ZTS), including client onsite discovery and implementation
- Evaluate and enhance IT products and services to elevate customer experience
- Lead, coach, and develop high‑performing teams
- Partner with Service Desk Manager and Advanced Support Teams for internal/external IT support excellence
- Guide costing, documentation, and lifecycle of managed services and special projects
- Build strong relationships across customers, suppliers, and internal teams
- Promote innovation, continuous improvement, and high standards
- Implement new technologies that align with evolving business needs
- Boost cross‑department communication and team efficiency
- Manage department commitments to ensure successful outcomes during critical situations
- Assess project feasibility, costs, and financial requirements
- Drive continuous improvement across network and service management operations
What You Bring
- Strategic, long‑range thinker with strong problem‑solving ability
- Proven leadership and team‑building skills; adept at change management
- Strong communication and interpersonal skills in all formats
- Technical aptitude with a passion for continuous learning and innovation
- Expertise in networking, infrastructure, cybersecurity, disaster recovery, and SLA tracking
- Experience with VoIP rollouts, routing protocols, and network topologies (MEF preferred)
Education & Experience
- Bachelor’s degree in business, computer science, or engineering (Master’s preferred)
- 5+ years of leadership/team‑building experience
- Background in Infrastructure, Network, Security, and DR design and architecture
- Proven experience with cost modeling and analysis
- Experience in Managed IT Services is a strong plus
Ready to Lead the Future of Technology at Zirrus?This is your opportunity to make a measurable impact in a growing, forward‑thinking organization. Let’s build what’s next — together.