Janitorial Area Manager

Job Description

About Us

Able Facility Solutions has been a trusted provider of tailored, flexible cleaning solutions for businesses in the Tri-State area for 40 years. We cater to a wide range of industries, including office buildings, retail storefronts, fitness centers, industrial centers, banks, schools, medical groups, auto dealerships, and residential apartments and condos. Our commitment is to deliver exceptional cleaning services that meet the unique needs our clients.

Pay + Benefits

• Pay: $55,000 - $65,000 + Bonus
• Benefits: Medical insurance, paid sick days, 401(k) with match
• Extras: employee appreciation/rewards, employee referral program, growth opportunities, strong company culture

Our Core Values

We're building a team of people who take pride in their work. We value positive energy, hard work, and great people. We hire based on our core values, so do not worry if you have never done the work before, we will train you!

• Integrity: Do the right thing even when no one is watching
• Respect: Treat clients and your teammates with professionalism and respect
• Service: Put the client first and act with care
• Ownership: Take responsibility and follow through
• Teamwork: Support each other and communicate
• High Standards: Don’t settle for “good enough," keep improving

About the Role

The Account Manager (also referred to as Area Manager) is responsible for the operational performance, customer satisfaction, and team leadership across a group of assigned buildings or facilities within a defined geographic territory. This front-line leadership role ensures that cleaning services are delivered according to company standards, contractual requirements, and customer expectations. The Account Manager leads both frontline cleaners and on-site supervisors, acting as the primary point of contact for clients and serving as the operational owner for their assigned accounts.

This position plays a critical role in executing daily operations, supporting employee success, and maintaining strong customer relationships. The Account Manager reports to the Operations Manager and works collaboratively with Human Resources and other internal departments.

Key Responsibilities

Operational Oversight & Service Excellence

• Manage day-to-day janitorial operations for a portfolio of client buildings, ensuring all services are completed accurately, consistently, and on schedule.
• Perform routine site visits during both day and evening hours to evaluate cleanliness, staffing levels, and overall service delivery.
• Oversee the scheduling and coverage of work shifts across accounts, adjusting plans as needed to meet customer needs and ensure continuity of service.
• Ensure that cleaning protocols, equipment usage, and safety practices are followed across all assigned sites.

Leadership & Team Management

• Directly supervise a team of site supervisors and frontline cleaning staff, including hiring, onboarding, training, and scheduling.
• Set clear expectations for job performance, conduct regular coaching and feedback conversations, and support employee development.
• Ensure appropriate staffing levels across all sites, working with HR and recruiting teams to fill open positions in a timely manner.
• Promote a culture of accountability, professionalism, and teamwork among all assigned staff.

Quality Control & Inspections

• Conduct scheduled quality inspections of each site based on company-defined frequency and performance standards.
• Document inspection results, track trends, and identify recurring issues or improvement opportunities.
• Work with site staff to correct deficiencies, reinforce expectations, and elevate overall performance.
• Maintain inspection records and provide timely reports to the Regional Manager and/or senior leadership.

Resource Management & Budgeting

• Maintain full responsibility for the financial performance of assigned customer accounts, including oversight of labor, supply, and equipment costs.
• Monitor site-level budgets regularly, with a focus on managing labor efficiency and minimizing overtime or overstaffing.
• Make proactive adjustments to schedules, staffing, or supply usage to ensure services are delivered within budgetary guidelines.
• Ensure that all assigned equipment and vehicles are used properly, maintained regularly, and safeguarded against misuse or damage.
• Communicate budget concerns, spending variances, or equipment needs to the Regional Manager in a timely and constructive manner.

Client Relationship Management

• Act as the primary contact for customers within assigned accounts, maintaining regular communication through scheduled visits, phone calls, and written updates.
• Proactively identify and respond to client concerns or service issues, ensuring that corrective actions are implemented and followed up on promptly.
• Conduct formal and informal customer check-ins and participate in service reviews as requested by clients or leadership.
• Partner with the Regional Manager to support contract renewals, new service proposals, and scope of work changes.

Cross Department Collaboration

• Maintain regular communication with the Regional Manager, Sales, HR, and Administrative teams to ensure operational activities are aligned with company standards and customer expectations.
• Support recruiting, onboarding, and employee relations initiatives in partnership with Human Resources.
• Assist the Sales team during new account transitions by participating in site walkthroughs, reviewing scopes of work, and supporting a smooth handoff to operations.
• Coordinate with administrative staff to ensure accurate timekeeping, supply tracking, and compliance with labor and budget targets.

Compliance & Safety

• Ensure that all work is completed in compliance with safety protocols, OSHA standards, and site-specific requirements.
• Reinforce the use of proper PPE, safe chemical handling procedures, and equipment safety measures.
• Investigate and report incidents or injuries promptly, supporting any required corrective action plans.
• Ensure that required documentation such as training logs, safety records, and attendance logs are maintained and accessible.

Travel & Scheduling

• Travel daily between client sites, often working a hybrid schedule of day and evening visits to maintain visibility and ensure operational oversight.
• Maintain a flexible work schedule to accommodate client needs, respond to emergencies, and support night or weekend operations when necessary.
• Use technology platforms to plan site visits, track inspections, communicate with team members, and document operational performance.

Experience

• 3–5 years of operational leadership experience, preferably in janitorial, custodial, facilities management, or a related service industry.
• Proven success managing both frontline staff and supervisors across multiple work sites.
• Experience conducting inspections, resolving client issues, and maintaining high standards of service delivery.
• Strong problem-solving skills with the ability to remain calm and solution-oriented under pressure.
• Demonstrated ability to lead by example and hold teams accountable for performance, conduct, and attendance.

Qualifications

• Valid driver's license
• Reliable transportation (or ability to consistently get to the job sites)
• Stable work history showing reliability and strong work ethic
• Ability to work independently and as part of a team
• Ability to work weekends as needed

Education

• High school diploma or equivalent required.
• Post-secondary coursework or certifications in management or facility services is a plus.
• RBSM (Registered Building Service Manager) certification or willingness to pursue it is preferred.

Technology and Communication

To track time and attendance and communicate with supervisors and front-line staff, you mut have:

• A working smartphone with a data plan
• Ability to download and use a mobile app (iOS or Android)
• Mobile app time keeping is mandatory
• Comfort communicating with supervisors by phone/text/app as needed

Language Requirements

• Bi-lingual in Spanish and English

Physical Requirements and Work Environment

• Frequent bending, kneeling, stooping, crouching, reaching, and lifting
• Ability to lift/move up to 50 lbs

This role is NOT a Fit if...

• You struggle with reliability, punctuality, and do not take initiative
• You don't want to follow checklists, process, or safety rules
• You cut corners or prefer "good enough" over doing it fast and/or right
• You have a negative attitude toward feedback or teamwork