Resident Care Services Coordinator

Job Description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:\n\nI AM AN ALLY • I AM A FRIEND • I AM A GIVER\n\n\nTouchmark in the West Hills is Portland’s leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities.

We are currently seeking the right person to join our growing team as a Resident Care Coordinator - Scheduler for our Health Services Department.\n\nAs the Resident Care Coordinator - Scheduler, you are responsible for creating and maintaining the team member staffing schedule for our Assisted Living and Memory Care departments. The scheduler will also be responsible for calling team members to fill open shifts.\n\nIn addition to the scheduling, this position does include mentoring new hires. Mentoring the new hires will include making sure they have completed their learning checklists, completed the required training, and connecting them with trainers and mentors.

This does require being on-call along with a rotation of being on-call on the weekends. This will support three (3) shifts with 60+ employees, and we are open 24 hours a day, 7 days a week.\n\nThis team member will fill in with resident care as needed.\n\nWe are looking for a person who is dynamic at creating a team environment, inspires people, has a positive attitude, jumps in when needed, is great at follow-up and has fantastic organizational skills. Sets goals for the department and helps the team achieve the goals.

Must be a team player.\n\n\nPosition requirements:\n\n • Possess a high school diploma or equivalent\n • Proficiency in Microsoft Office\n • At least 1 year of scheduling experience in a healthcare setting is required\n • At least 6 months’ experience as a care partner or med aide\n • Demonstrates leadership ability and capability to work effectively with all levels of personnel\n • Excellent customer service and communication skills\n • The ability to multitask\n • Possess a high level of attention to detail and accuracy\n\n Need more reasons why it is GREAT to work here?\n\n • Onsite Health and Fitness Club which Team Members can join for only $10 per month\n • Company paid Hop Pass\n • On site Winery/restaurant\n • Reduced employee meals\n\n\nBenefits:\nTouchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:\n • Paid time off (including holidays)\n • Health, dental, and vision insurance plans for employees and eligible dependents\n • Education assistance\n • Bonus and retirement plans\n • Health care, dependent care, and commuter Flexible Spending Accounts\n • On-Demand Pay allows you to access pay as you earn it\n • Employee Assistance Program\n • Supplemental insurance options\n\nWe are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.\n\nCheck us out at www.Touchmark.com.\n\nWe’re growing.

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