Job Description
Job Description
Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaisons.
- This is a long-term temp jobs with possibility to convert to perm.
- The work schedule is Monday - Friday, 12pm - 8pm with weekend rotation and holiday coverage.
- The pay rate is $25.00 per hour.
- The facility requires everyone to be fully vaccinated plus the booster prior to starting (Please Note: This requirement is subject to a request for a legally recognized accommodation.)
Description:
- People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
- Assist with patient appointment search using Epic software.
- Patient navigator to assist with wayfinding.
- Facilitate a working relationship between patients and the organization by providing excellent customer service.
- Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
- Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
- Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers.
- Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients).
- Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines.
- Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.
Job Qualifications
- High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!
- Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital.
- Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible
- Patient Navigator/director - Assist patients to their appointments
- Assist visitors with visitor registration process
- Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.
- Types at least 45/50wpm
- Articulates well – Speaks clearly, takes time to explain instructions or appointment details to patients
- Available to work flexible schedule between the hours of 7am-8pm – Weekends are definite. There are longer shifts for three days and off four days. Shifts are created as needed.
Job Requirements
- High School Diploma / GED with 2 years of proven experience
- Bachelor's Degree preferred
- Must have intermediate computer literacy
- The ability to be dedicated, work independently and use good judgment