Job Description
Job Description
At Smith Douglas Homes, we pride ourselves on being one of the fastest growing, privately owned homebuilders in the country. We are looking for an experienced Technical Support Engineer to join our growing team at our Woodstock GA based Support Center. Smith Douglas Homes is proud to offer a competitive compensation and benefits package to our employees as well as a family type work environment.
Position Summary:
In this role, you will support our employees across all Affiliates and the Support Center with any technology concerns.
Essential Functions & Responsibilities:
- Install, configure and update computer hardware, software, printers, scanners, routers, phones, etc.
- Set up and configure network and computer equipment at new communities and in all Division and Community offices.
- Help end users with computer tasks (e.g. Microsoft Office, printing, connecting to the Internet, VPN, home building application setup, removing viruses, solutions for problems, training in Office 365, etc.).
- Managing support tickets to resolution with IT Service Provider(s)
- Complete projects and tasks as defined by IT Management
- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines using the SD Service Desk Portal.
- Follow up with users to ensure their IT systems are fully functional after troubleshooting.
- Create/Update Tech Support documentation as needed.
- Provide both on onsite and remote Tier I/II/III direct support to Sales Agents and Construction staff on a broad array of technologies including Windows 10 11 PCs, Printers, Kiosks, VOIP Solutions and LAN/WAN network components.
- Provide on-call support as scheduled and helping to troubleshoot, diagnose and resolve issues
- Maintain Active Directory including user provisioning, deprovisioning.
- Oversee network builds and cable pulls as physical changes to the office are made.
- Maintain Microsoft 365 products as needed.
- Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications and technology.
- Work collaboratively with peers to provide quick response, diagnosis, and resolution of customer issues.
- Perform both remote and onsite and remote hardware and software repairs, upgrades, and installations.
- Serve as technical lead on internal projects and tasks.
- Manage and maintain inventory of hardware and software across the company division and community offices
Requirements:
Experience:
- 7+ years of experience providing IT technical support.
- Proficiency with a broad array of technologies such as:
- Microsoft Windows 10/11
- Microsoft Windows Servers
- Active Directory
- Exchange Server
- Office 365
- Remote Desktop Services
- Networking technologies
Education:
- Associate or Bachelor’s degree in Computer Science preferred.
Skills:
- Excellent communication skills
- Ability to explain complex technical solutions to internal customer.
- High attention to detail
- Excellent follow through skills
- Process driven mindset
- Able to thrive in a dynamic, fast paced environment
- Ability to manage regular multi-tasking
- Strong troubleshooting skills
- Aptitude for finding creative alternative solutions
- Good judgment, technical common sense, and solid problem-solving skills
- Strong work ethic
- Ability to lift and move computer equipment as needed
- Desire to learn, grow and develop new skills.
We are an equal employment opportunity employer and a certified Drug Free Workplace.
About Smith Douglas Homes:
New home builder, Smith Douglas was recently recognized by Builder Magazine as the 7th fastest-growing private builder in the United States and the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.
Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”
About this Job Description:
This job description is a summary of the duties associated with the named position. While every effort has been made to make this description as complete as possible, this description is not intended to be a complete and inclusive list of all duties and responsibilities related to any one position. Smith Douglas reserves the right to modify what is summarized in this job description as business necessity and efficiency deem appropriate. Smith Douglas is an “at-will” employer, meaning that an associate’s employment has no specified term and that the employment relationship may be terminated any time at the will of either party on notice to the other.