Job Description
Job Description
FRONT DESK COORDINATOR
Job Description
Riggs Distributing, Inc. is a luxury appliance distributor based in Burlingame, California. We distribute Sub-Zero, Wolf, Cove, and Best Hoods appliances throughout Northern California, Western Nevada, and Hawaii. Associates at Riggs Distributing must contribute towards our company values of Be Bold. Be Open. Be Gracious. Be ALL IN. Our core focus is to deliver exceptional support through quality interactions and amazing experiences.
The Front Desk Coordinator supports the Executive Assistants Team and plays a key role in ensuring the smooth and professional operation of our office. This position handles a variety of administrative and coordination responsibilities, including reception, phone and mail distribution , manage master calendar (Executives, Managers, key associates out of office schedules, building events, guests and visitors, maintenance vendors), and meeting and luncheon setup support.
This is a full-time, 40 hours/week, non-exempt position reporting directly to the Executive Assistants and HR Director.
Responsibilities, Expectations and Key Processes include but are not limited to:
Providing the highest level of concierge style customer service to all clients and Riggs guests
- Answering daily phone calls and routing to specific individuals within the company
- Being an effective communicator who speaks clearly and is personable and welcoming when answering incoming calls
- Providing excellent customer service to all
- Maintaining a friendly and outgoing demeanor
- Setting the example for others by being reliable and maintaining a clean and professional workspace
- Being able to put people at ease when they are on the phone or speaking one-on-one with other staff members or customers
- Receiving and sorting incoming mail and delivering to each department. Outgoing mail: Coordinate pick-up and delivery of express packages (FedEx, UPS, and others)
- Maintaining and managing inventory of office supplies as needed.
- Updating and maintaining reception procedures, inventory list, reception area, and conference rooms
- Following office workflow procedures to ensure maximum efficiency
- Other duties as assigned
Guidelines for Success:
Impacts the Company & Customers: For both customers and company objectives, team member weighs tasks and contributions against the "big picture" and long-term organizational goals; devotes time and actions to most valuable pursuits; thinks about the company's success instead of just their own.
Acts Like a Business Owner: Team member operates as if Riggs Distributing is their own business; understands company operations and considers self to be invested in the customer as if an owner.
Contributes within a Team: Team member collaborates with others to produce work and drive results, grows others who can advise customers by sharing information and creating valuable experiences, and enables teams to work productively together.
Demonstrates Grit: Team member demonstrates ability to persevere when things get hard and/or situation is ambiguous; will make tough decisions, act on them and be consistent; willing to deal with consequences when unsuccessful and move forward undeterred.
Is Curious: Team member exhibits and embraces curiosity; seeks to understand; demonstrates creativity, thinks beyond the first possible solution; recognizes there might be more to discover.
Listens & Influences: Team member asks valuable questions and listens for concerns, unspoken questions and underlying or root issues. Builds productive, honest relationships with customers and other team members, exercising influence and persuasion with integrity.
Interacts with Polish: Team member is an effective communicator, from emails to presentations to thoughtful questions; able to articulate their point of view and demonstrate confidence in their ability to make a positive impact; creates valuable experiences for those with whom they interact.
Anticipates: Team member sees the possibilities, identifies customer and/or other team member needs and offers solutions before they may even know they exist.
Contributes Valuable Ideas: Team member is able to "connect the dots" based on a variety of inputs (industry knowledge, trends, data, customer conversation, personal observations, etc.); demonstrates critical thinking and provides helpful solutions.
Job Requirements:
- Must possess excellent phone etiquette, verbal and written communication skills
- Must be able to type 45 wpm or higher
- Proficient with Microsoft Office Suite and Outlook
- High school diploma or equivalent experience, Bachelor’s degree preferred
- 2+ years of receptionist or administrative experience in a fast-paced environment
- Must have a clean driving record
Physical Requirements:
Riggs Distributing, Inc. strives to promote employee health and wellness by paying special attention to prevention of accidents in the workplace which may result in property damage, injuries, or loss of life. We support team members working safely and ask everyone to report any safety or health concerns that could reasonably be encountered while performing their role at a Riggs-owned location or while working from home.
- Must adhere to ergonomic best practices and maintain awareness of risks of injury and ensure that environments are maximized for comfort and productivity
- Must be able to perform general functions and responsibilities in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
- While performing the functions and duties of this job, employee is regularly required to sit, reach with hands and arms, walk, and talk or hear
- This job requires some stooping, kneeling, bending, and use repetitive motions
- Must be able to occasionally lift and/or move up to 25 lbs
- Moderate dexterity application of basic skills to use calculator, keyboard, phone, and hand/eye coordination