Job Description
Job DescriptionJob Title: Helpdesk Specialist Entry (Onsite)
Location: Washington, DC
Duration: 12 Months+
Job Description:
The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Ability to understand and maintain inventory management.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Knowledge of Office 365.
- Ability to maintain users accounts in Active Directory.
Skills:
SkillsRequired / DesiredAmountof ExperienceBachelor’s degree in IT or related field or equivalent experienceRequired5YearsDiagnosing and resolving end user computer/computer peripherals problemsRequired1YearsProviding second-tier support to end users, server, or mainframe apps/hardwareRequired1YearsDocumenting, tracking, and monitoring end user, server, or mainframe apps/hardware problemsRequired1YearsAssisting in the setup, re-installation or replacement of IT equipment between floors.Required1YearsResolving issues and or troubleshooting issues to supervisor.Required1YearsAbility to communicate issues and work in team environment.Required1YearsKnowledge of IT hardware configuration and installation (pc's monitors setup)Required1YearsMust be able to lift 20 lbRequiredMust be willing to work onsiteRequired
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