Hotel Front Desk - Saturday to Wednesday

SlingShot Connections

Palo Alto, CA, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Schedule: Saturday to Wednesday, 6:30 a.m. to 3 p.m. OR 10 a.m. to 6:30 p.m. Or 10:30 pm to 7 am

The schedule is typically published 2 weeks in advance.

Primary responsibilities:

Respond to routine inquiries from students, faculty, external constituents, and staff
Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check-in and out, billing, audits, and preparing reservation material
Process and sort all incoming and outgoing mail and deliveries
Ensure the security and safety of residents by the following protocol
Regularly engage with executive program guests, students, and vendors
Research and resolve routine issues such as service requests and minor maintenance
Refer complex issues to other staff
Other duties may also be assigned

To be successful in this position, you will bring:

Flexibility with regard to the weekly schedule
2 years of customer service experience, preferably within the hospitality, academic, and/or facilities industries
Strong written and verbal communication skills
Basic computer skills, including experience with Microsoft Office Suite
Customer service skills
Basic office administration skills
Strong critical thinking and sound decision-making capacity

Physical Requirements:

Often sit, perform desk-based computer tasks
Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds

Working Schedule:

Work schedule: