Job Description
Job DescriptionPrincess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. Position Summary: As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a Store Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door. Our Store Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They produce outstanding business results and inspire a team of high performers. As a Store Manager, you will make sure your store runs smoothly every day, from peak seasons to adapting operations as a new store in our fleet. You will work closely with our Regional Manager and retail support teams across the business. What You'll Do
- Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
- Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
- Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
- Oversee stock flow, replenishment and sell-through to maximise availability and keep the store shoppable at all times
- Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
- Manage recruiting, payroll control and scheduling to balance customer experience with business performance
- Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
- Partner with Retail Leadership and HQ teams to bring campaigns and activations to life in store
- Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of
Who You Are
- An experienced retail leader with proven success managing a high volume or focal store
- Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
- Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre
- You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
- A coach and motivator who develops talent, builds capability and inspires high performance across your team
- Hands on, resilient and full of energy, you thrive in fast paced environments and lead from the front
- Capability to lift and carry boxes or bins weighing up to 20 lbs
What's In It for You
- A chance to shape the in-store experience and influence the blueprint for stores nationwide
- Competitive salary, killer wardrobe perks, and a team that celebrates individuality
- Ongoing career development and progression as our retail fleet grows
- Build your own team that lives and breathes fashion, culture and community
- Be part of a culture that is energetic, inclusive and customer obsessed
Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better. What are you waiting for? Come experience something different and amazing in the online fashion space! #PrincessPolly #PursueYourPassion #PrincessPollyCareers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.