Job Description
Job Description
FTS is looking for a Contact Center Representative in Rockville to handle calls about pension plans and retirement benefits.
Responsibilities
- Provide friendly, professional, and empathetic service by phone, email, in person, and through written correspondence
- Answer questions about pension eligibility, retirement benefits, pension payments, self-payments, and other plan-related matters
- Research participant questions and concerns to find accurate answers and effective solutions
- Explain pension benefit calculations and payments, and help participants understand the retirement application process
- Verify eligibility and service credit, and coordinate eligibility updates with outside vendors
- Work with internal departments, vendors, and employers to resolve participant concerns
- Accurately document participant interactions and keep clear, complete records
- Assist with retirement applications, beneficiary designations, disability pension applications, and other participant-related forms and processes
Qualifications
- At least 1 year of customer service experience
- At least 1 year of experience in insurance, pension, retirement plans, or benefits administration
- Typing speed of at least 40 words per minute
- High school diploma required
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office
- Strong dependability, including timely arrival and consistent attendance