Job Description
Job Description
Under the general supervision of the District Manager, the Store
Manager is responsible for the profitable operations of the store through selection,
development and supervision of qualified personnel. Maintains store and in-home sales
increases, margins and controllable expenses.
TYPICAL DUTIES:
1. Emphasizes and maintains Store's required showroom and in-home sales goals.
Trains and motivates sales staff to ensure showroom and in-home sales goals are
met.
2. Interviews and selects qualified applicants for store positions; follows Corporate
Office Procedures relative to hiring process and schedules employee work force.
3. Promotes quality customer service; meets customer needs, investigates/resolves
problems involving customer complaints/dissatisfaction.
4. Supervises, motivates, and develops employees; counsels employees regarding
disciplinary matters in accordance with Corporate guidelines. Dismisses
employees with approval from Personnel Department.
5. Enforces company policies relative to security/loss prevention through proper
completion of store paperwork, accepted handling of funds/merchandise and cash
register operation. Confers with Corporate Security Department as necessary.
6. Ensures adherence to Corporate policies governing the opening/closing of store at
designated hours, i.e. security alarm system, cash register procedure and routine
check of store.
7. Operates store efficiently: controls expenses such as telephone usage, utilities,
cash overages/shortages, inventory, reviews and manages broken merchandise.
8. Maintains adequate staffing to ensure quality customer service and smooth
operations of store and in-home program, while keeping in line with budgetary
considerations of labor costs.
9. Prepares administrative reports relative to store operations; completes personnel
paperwork. i.e. new hires/terminations, salary changes, vacation requests, etc. and
forwards to Corporate Personnel Department.
10. Confers with District Manager regarding sensitive/irregular situations or matters
requiring senior level approval. Attends meetings as required. Reads and
responds to all management communication/memos as necessary.
11. Keeps current on product knowledge, design, and new merchandise available;
maintains awareness of varied customer needs based on geographic location of
store. Maintains awareness of competition on pricing and merchandise.
12. Ensures professional appearance/atmosphere of store showroom through
attractive merchandise displays and positive demeanor of store personnel.
13. Reports all accidents involving employee/customers to Human Resources;
promotes safe work environment through enforcement of Company safety
standards.
14. Acts as lighting consultant on sales floor or in-home sales; follows through on
details of sale, particularly in situations involving difficult customers or problems.
15. Keeps pricing current with correct tags displayed on merchandise; updates prices
as necessary.
16. Enforces Corporate personnel policies through the Policies and Procedures
Manual and the Employee Handbook. Consults with Human Resources relative to
terminations and/or employee disciplinary matters.
17. Ensures store/stockroom housekeeping responsibilities are met; i.e., floors
vacuumed, merchandise polished/dusted, lamps lit and wired accordingly and
aisles free of merchandise/debris.
18. Ensures building is maintained to acceptable company standards; i.e., alarm
system in working order, parking available to customers, breakers working, etc.
19. Performs other duties as assigned by management.
EXPERIENCE NECESSARY: Five to ten years retail sales with management experience
in a fast-paced, customer service environment.
EDUCATION/SKILLS REQUIRED: Four year college degree (or equivalent work
experience) with strong background in sales/customer service.